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Coordinator-Back-End / Blended / Customer Service-Email + Chat + Voice

2 weeks ago

Cape Town, Western Cape, South Africa EXL Full time R60 000 - R120 000 per year
  • To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion.
  • Support the other departments in dealing with customer queries regarding scheduling.
  • Manage and understand the expectations of the customer and to ensure service lines are adhered to.