Business Support Specialist

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs.  We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth.  Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?

Job Purpose 

The Business Support Specialist will be responsible for providing support to all key business applications and processes throughout Glacier International. This includes the daily end user support on issues requiring specialist attention, including Client Services, Investment Admin and Regional Sales teams, as well as managing the system development life cycle for changes and updates.

Key Outcomes

The following outcomes will be expected to be achieved by the Business Support Specialist in Glacier International:

• Monitor that the immediate and medium-term business needs are being addressed by the system and operational development initiatives
• Analyse business operations with clients' needs
• Document business cases, operational requirements and help review the specifications provided by system vendors.
• Define areas for enhancements that are aligned with system development life cycle
• Constantly reviewing and identifying workflows to drive operational efficiency
• Develop, maintain and review system documentation (Processing standards)
• Facilitate system and operational forums and workshops
• Project manage system upgrades and restructuring ito communication, training and support
• Project manage all new development within any system and the roll out of new functionality
• Provide users with information about new functionality and coordinate the implementation of such new functionality
• Provide training assistance to the learning and development consultant to ensure the consistent application of functionality
• Communicate to internal parties and system vendors on a continual basis
• Resolve escalated incidents and critical problem areas within operations
• Liaise with other teams to understand their needs and ensure they are fully informed of operational objectives, purposes, development plans in the pipeline and achievements
• Ensure systems are in optimal working order
• Keep abreast of the issue logs of all user/system issues and their resolutions
• Develop and review system change controls 
• Assist system vendors during the system development
• Manage all non-conformance with System vendors and ensure prompt resolution
• Act as a leading advisor and subject matter expert when it comes to Glacier International Operational systems and functionality thereof
• Build on processes and procedures that follow the best practice of Glacier International

Qualifications and Experience

• Relevant tertiary qualification Finance, Information Systems or equivalent 
• 2-3 years working experience in Financial Services preferably with International investment exposure
• Proficient in Microsoft Office Suite and IMS administration system
• Broad understanding of all systems, procedures and processes in Glacier International

Competencies

• Analytical thinking and problem solving
• Collaborates
• Results driven and attention to detail
• Be resilient
• Sound judgement
• Ability to plan, schedule and organize in a systematic and orderly manner 
• Strong interpersonal skills, being supportive and patient with users
• Excellent verbal and written communication skills

Attributes

• Self-motivated
• Honesty, integrity and respect
• Team player
• Ability to perform work under pressure and adapt to change
• Resilience and Tenacity
• Assertive and confident

What will make you successful in this role? Qualification and Experience Degree or Diploma with 3 to 4 years related experience. Knowledge and Skills Business and IT Data Analysis Business Requirements Definition Quality assurance and testing Impact analysis IT governance and compliance Personal Attributes Interpersonal savvy - Contributing independently Decision quality - Contributing independently Plans and aligns - Contributing independently Optimises work processes - Contributing independently Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth.
Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

---