Robotics Process Automation Manager

1 week ago

FNB Building Enterprise Road Fairland Johannesburg, South Africa FirstRand Bank Full time R120 000 - R180 000 per year
Job DescriptionTo manage the operations of a team responsible for designing, developing, delivering, monitoring and governing the tactical deployment of Robotic Process Automation (RPA) capability across the Operations back office and support the implementation across the business To improve exception processing time, reduce error rates, remove unnecessary manual steps and flexibility of capacity

Hello future RPA Manager

As part of our Core Banking Team - Office of the CIO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Key Responsibilities

  • Identify and prioritise automation opportunities across IT using existing tools: Jira, Confluence, SharePoint, Outlook, Teams, Power Automate, scripts, Copilot, and agentic AI

  • Support or lead the development of AI agents where relevant to simplify or automate IT processes

  • Investigate audit findings, identify root causes, and work with teams to redesign processes to prevent recurrence

  • Lead process mapping and optimisation using Lean and BPM techniques

  • Maintain central process documentation standards and governance frameworks

  • Drive adoption of automation and process improvements across IT, without direct ownership

  • Work with Risk, Compliance, Audit, and IT teams to ensure solutions are secure, compliant, and sustainable

Requirements

  • Engineering degree (Industrial, Systems, or similar) – must have

  • Lean Six Sigma Green Belt – required; Black Belt – nice to have

  • 5–10 years' experience in process improvement, automation, or operational excellence

  • Experience mapping and optimising processes, including time-in-motion studies

  • Must have Power BI skills and be able to build controls and dashboards based on process flows

  • Strong understanding of Jira, Confluence, SharePoint

  • Power Automate, scripting, Copilot/agentic AI – nice to have

  • Experience resolving audit findings through process redesign – important

  • Able to assess process maturity across teams and portfolios

  • Strong root cause analysis capability

  • Comfortable designing process-level controls and surfacing them through reporting tools

  • Understands how systems interact and how to integrate them for automation and reporting

  • Delivery-aware – understands how processes impact timelines, velocity, and operational risk

  • Able to define and roll out governance frameworks that work across multiple teams

Skills

  • Strong process design and analysis capability

  • Able to influence and coordinate across IT teams in a federated model

  • Comfortable with governance, compliance, and risk

  • Good communicator and facilitator

  • Strategic thinker with hands-on delivery mindset

Success Measures

  • Number of IT processes automated or simplified

  • Reduction in manual effort and turnaround time

  • Audit findings resolved through process changes

  • Quality and completeness of process documentation

  • Adoption and usage of automation solutions across IT

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

03/12/

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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