MiHelp Team Leader

Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you

What will make you successful in this role?
Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Leadership Qualification Advantageous

Minimum Experience

• Minimum 3 years in the STI environment
• Minimum 3 years in the Emergency Call centre / Call centre

Deliverables include, but will not be limited to

• Ability to work under pressure and meet deadlines.
• Strong organisational skills with attention to detail.
• Systems thinking and methodical approach to problem-solving.
• Strong process orientation and ability to follow through on tasks.
• Analytical skills with the ability to identify and implement process improvements.
• Good reporting and communication skills
• Written and verbal skills.
• Results oriented.
• Able to develop and build world class team.
• Coaching, quality, and compliance.
• Highly proficient in dealing with clients at all levels.
• Supervisory Skills.
• Self-motivated to inspire others and motivation to excel.

Competencies Required

• Adaptable: Comfortable working in a dynamic and fast-paced environment.
• Proactive: Takes initiative and identifies opportunities for improvement.
• Collaborative: Works well in a team and communicates effectively with clients at all levels.
• Resilient: Ability to work under pressure while maintaining high standards of work.
• Empathetic: Ability to empathise and apply sense of urgency in all interactions.
• flexible hours and Punctual.
• Strong analytical and problem-solving skills.
• Highly proficient in dealing with customers at all levels.
• Attention to detail.
• Active listening skills
• Excellent administration skills

Knowledge And Skills
Drive leads and service targets

Coaching, quality and compliance

Reporting and communication

Management of employees

Personal Attributes
Decision quality - Contributing independently

Interpersonal savvy - Contributing independently

Plans and aligns - Contributing independently

Directs work - Contributing independently

Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Deadline to apply: 07 January 2026.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.