Retail Store Manager

Prime Paint & Hardware is looking for a new store manager to join and lead our team. Candidates must be self-motivated, have positive leadership attributes, be computer literate and be able to work independently as well as with various teams. Prior management / supervisory experience in a paint & hardware store will be advantageous. Only suitable candidates who meet the requirements below will be considered.

Salary: Negotiable on experience, please indicate salary expectation when sending your CV.

Responsibilities:

Sales & Marketing:

• Ensure smooth and efficient running of the store through a range of customer, staff and sales focused responsibilities.
• Championing customer service excellence.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Implementing sales initiatives to reach store targets / goals.
• Engaging with supplier representatives and communicating any current consumer promotions to the team.
• Handling of customer complaints in a professional and dignified manner to ensure customer satisfaction.

Team Management:

• Inspire, motivate, guide and develop your team by leading as an example.
• Build a team environment through weekly team meetings to share sales targets, upcoming promotions and get feedback from "on the ground" on how to improve.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service.
• New team member induction and "first day" training.
• Allocate tasks and monitor completion thereof.
• Team member performance appraisals, rewarding and disciplining, resolving conflicts.
• Identifying areas of weakness within the team and training measures needed to improve.

Operations:

• Overseeing of the day to day operations, administration, customer sales & service and overall management of the team to ensure the store runs smoothly to meet customer expectations.
• Opening and closing of the store.
• Safeguarding all keys / codes and adhering to all security procedures.
• Maintaining adequate stock levels to meet customer demand.
• AdHoc stock ordering of items to complete customer orders.
• Processing of all mistints / supplier returns and other stock related matters.
• AdHoc stock checks to the POS system including managing of bi-annual stocktakes.
• Adhere to stock loss control in store.
• Reducing all slow-moving / aged stock.
• Writing off all colourants used for the month.
• Ordering of all stationary and supplies and ensuring control thereof.
• Attend all management meetings and compile monthly reports for review.
• Understand, accept and follow all company policies and procedures while ensuring all team members in the store adhere the same.
• Identify areas to improve operationally resulting in a better customer experience.

Finance:

• Managing store finances, KPI's and stock levels.
• Maintain continuity, growth and profitability of the store.
• Daily cashups, banking and other inhouse monetary controls.
• Ensuring all pricing changes are actioned correctly on shelf.
• Keep store spending within budget and identify opportunities to decrease expenses.

Requirements:

Behavioural requirement:

• A strong passion for delivering customer service excellence
• Building and maintaining relationships
• Exceptional communication and people skills
• Innovation & change management
• Attention to detail and critical thinking
• Logical with organisational and time management skills
• Multitasking ability
• Thinking adaptability
• Taking ownership and responsibility
• Honesty in dealing with cash and finances

Minimum requirement:

• 5 years of retail store management / supervisory experience
• Matric or equivalent
• Clear criminal record
• Valid driving licence and own transport
• Bilingual (Advantageous)
• Ability to communicate effectively
• Computer proficiency:
• Microsoft 365 - Required
• Google Workspace (Advantageous)
• IQ Retail (Advantageous)
• Financial acumen
• Merchandising principles

If you meet all these requirements please email a copy of your CV and salary expectation to:

If you do not receive communication from us, consider your application unsuccessful.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Tokai, Western Cape 7945: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management / Supervisory : 5 years (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person