Reliever/ Responder

3 days ago

Cape Town, Western Cape, South Africa Aidcall Limited Full time R108 000 - R132 000 per year
  • Cape Town CBD, Western Cape
  • R9,000 - R11,000 pm

About the Position

Emergency Response Call Centre Operator - Full-Time | Parklands, Western Cape

Are you looking for a meaningful job where every day counts? At Aid Call 24/7, we save lives daily and support thousands of seniors to live safely and independently. We are seeking a responsible, well-spoken individual to join our Emergency Response Centre.

This role is about more than a paycheck. You should have:

A genuine passion for helping senior citizens

The ability to remain calm under pressure - we handle emergencies daily

Reliable transport - early shifts start at 06:00, and public transport or ride-hailing is not dependable

About Us

Aid Call 24/7 is dedicated to making living alone and independently safer for everyone. Our 24-hour emergency assistance service gives peace of mind, allowing individuals to call for help with just one touch of a button. We prioritize the health and well-being of our customers and live by our motto:

"There for you when no one else can be. There for them when you can't be."

[URL Removed]

About the Role

As an Emergency Response Call Centre Operator, you will be a vital link between our customers, ER24, and their emergency contacts.

Your role will ensure swift, efficient coordination during emergencies. This includes:

  • Call Handling: Answering and managing emergency and non-emergency calls
  • Technical Support: Assisting with devices, programming, and troubleshooting
  • Administrative Tasks: Data capturing, reporting, and maintaining customer profiles
  • Device Maintenance: Ensuring all emergency devices are functional
  • Shift Relief: Supporting colleagues as needed

Key Responsibilities

  • Operating the Emergency Response Desk
  • Accurate data capturing and reporting
  • Performing daily administrative tasks
  • Relieving colleagues on designated shifts
  • Providing technical support to clients
  • Initiating daily courtesy and test calls

Minimum Requirements

  • Professional telephone etiquette
  • Computer literate (basic MS Office skills)
  • Fluent in Afrikaans and English
  • Own reliable transport (early shift requirements)
  • Residing in or near Parklands/Table View preferred
  • Clear criminal record
  • Matric or equivalent

Employment Type: Full-time, Permanent

Salary: R9,000 - R11,000 per month

Experience & Availability

  • Minimum 1 year of call centre experience preferred
  • Flexible for day and night shifts, including weekends and public holidays
  • Must speak Afrikaans
  • Own transport required public transport will not be suitable for the working hours
  • Expected start date: as soon as possible

How to Apply

Submit your CV to: Catherine Fortuin -

Desired Skills

  • Inbound Customer Service

Desired Work Experience

  • 1 to 2 years

About The Employer

About Us

Aid Call 24/7 is dedicated to making living alone and independently safer for everyone. Our 24-hour emergency assistance service gives peace of mind, allowing individuals to call for help with just one touch of a button. We prioritize the health and well-being of our customers and live by our motto:

"There for you when no one else can be. There for them when you can't be."

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