System Engineer

DUTIES AND RESPONSIBILITIES:

Server & Cloud Administration

• Manage, configure, and maintain Windows Server, Azure AD, and Microsoft 365 services
• Implement and monitor patch management policies across servers and endpoints
• Ensure high availability, uptime, and disaster recovery readiness

Network & Security Management

• Configure and manage firewalls, switches, and network security appliances
• Maintain and enforce group policies and endpoint security controls
• Oversee antivirus, threat detection, and response platforms

RMM & Monitoring

• Manage Remote Monitoring and Management (RMM) tools for proactive detection and resolution
• Produce regular health, performance, and compliance reports for infrastructure and endpoints
• Optimise alerting and escalation processes for faster resolution

Advanced Troubleshooting & Escalation

• Serve as escalation point for 1st and 2nd line teams on complex technical issues
• Lead root-cause analysis and remediation of recurring infrastructure problems

Documentation & Compliance

• Maintain detailed records of system configurations, patch logs, and network diagrams
• Ensure adherence to IT governance, POPIA, PCI-DSS, and internal ICT security standards

Projects & Continuous Improvement

• Support IT infrastructure projects, upgrades, and migrations
• Recommend and implement new technologies to enhance efficiency, security, and scalability
• Collaborate with IT leadership to standardise best practices across stores and head office
• Advanced Windows Server and Azure administration
• Firewall, VPN, and switching configuration
• Patch management and group policy deployment
• RMM platforms and reporting
• Antivirus and endpoint protection solutions
• Backup, replication, and disaster recovery tools

REQUIREMENTS:

• Degree/diploma in Computer Science, IT, or related field
• Minimum 4–5 years of experience in 3rd line/server administration
• Valid driver's licence
• Ability to travel to sites on occasion
• Strong knowledge of Microsoft Azure, Active Directory, and M365 ecosystem
• Proven expertise with firewalls, switches, VPNs, and RMM tools
• Experience with enterprise patching, GPO management, and endpoint security
• Familiarity with IT service management (ticketing, SLA adherence, documentation)