IAM Platform Support Lead

1 week ago

Cape Town, Western Cape, South Africa Vodafone Full time R90 000 - R120 000 per year

Your responsibilities will include: Manage and optimize user lifecycle processes, including onboarding, offboarding, dormancy management, and user verification/identity proofing. Implement and oversee processes for regular access reviews of identities and their access. Ensure IAM support processes are implemented and comply with applicable standards and regulations, and provide support to audit requirements, as needed to ensure compliance. Review and remediate security vulnerabilities and track and manage software obsolescence across all IAM environments to ensure compliance. Manage vendors and ensure contracts are in place to ensure compliance to SCM policies. Collaborate with various teams to align IAM support SLAs with business needs. Manage IAM platform support budgets to ensure adherence to committed forecasts. Manage budget deviations proactively through ongoing and regular engagement with budget owner/s. Lead and mentor the IAM support and operations team to ensure exceptional service delivery, while fostering collaboration with security and IT teams to align with organizational goals. Conduct regular PD reviews to support both organizational and personal development. Take the lead on incidents/boilers and ensure proactive and swift communication on outages while focusing in minimizing Time to Restore and business impact Solid background and experience in a Service Management or Service Operations role, in an IT or application operations environment. Strong relationship building, persuasion, and collaboration and communication skills within a team. Ability to lead and manage staff, budget and vendor contracts and SLAs Excellent working knowledge and experience of managing an IAM environment. Detail and Quality orientated Customer centric Must cope well under extreme pressure in a demanding environment Present and collaborate with Exco on various activities and projects. Must be decisive in decision making

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