Customer Success Consultant

MagicOrange is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative software solutions.

Location: Cape Town, Northern Suburbs.

Position Summary:

As the Customer Success Consultant - Analyst at MagicOrange you will be an integral part of our delivery and consulting team. You will play a critical role in supporting our expanding client base, focusing on data and process analysis, software configuration, insights generation, and customer consulting, using our proprietary MagicOrange toolset.

Your responsibilities will encompass a wide range of activities aimed at enhancing client engagement and delivering exceptional value through our innovative solutions.

Key Responsibilities:

Data and Process Analysis

• Analyse client business processes to gain a comprehensive understanding of their operational needs.
• Transform and process large datasets for multinational scale clients, ensuring compatibility and optimization for the MagicOrange tool set.
• Utilize MagicOrange to analyse data, facilitating the delivery of tailored solutions to FTSE-listed clients.

Software Configuration

• Load customer data into MagicOrange, ensuring accuracy and security of information.
• Configure cost models within MagicOrange, aligning with client financial structures and objectives.
• Develop and implement allocation strategies that effectively distribute costs based on client-specific criteria.
• Create detailed end-user reports, providing insights and actionable information through the MagicOrange interface.

Insights Generation

• Leverage an in-depth understanding of client processes and data within MagicOrange to extract valuable insights.
• Present findings and strategic recommendations to the team.

Collaboration

• Collaborate effectively with fellow consultants, sharing insights and strategies to enhance overall service delivery.
• Participate in team meetings and projects, contributing to a cohesive and supportive consulting environment.

Feedback

• Collect and analyse feedback from clients regarding their experiences and outcomes with MagicOrange.
• Communicate client needs, preferences, and emerging trends to the product and sales teams, contributing to continuous product improvement and market alignment.

Previous Experience

• Experience with Microsoft Excel (X/VLOOKUP, Pivot tables, Indexes, Power Query)
• Experience with Activity Based Costing, Cost Transparency, ITFM, Cost Modelling or Technology Business Management preferred

Skills and Requirements

Essential Skills

• Ability to manipulate and transform large data sets in a timely and accurate fashion
• Ability to work to a deadline and prioritise and manage workload independently
• Takes the initiative and drives their own deliverables while contributing to a fast-paced deliverable focused team environment
• Capability to quickly understand data, processes and procedures and identify the value-add capabilities contained within the data
• Capability to learn new systems and technologies
• Excellent communication and interpersonal skills

Desirable Skills

• Experience of visualization tools such as Microsoft Power BI
• Management and project experience in a Financial Services environment
• Experience in activity-based costing and cost allocations
• Basic understanding of IT infrastructure stack
• Experience with Public Cloud (AWS, Azure etc.)
• Understanding of corporate Budgeting and Forecasting process
• Experience of working in technology consulting

Qualifications:

• Matric
• A relevant Bachelor's degree in Finance, Information Systems, Computer Science, Engineering, or equivalent work experience
• CA, CIMA, ITIL or TOGAF is favourable.

What we offer:

• Strong entrepreneurial spirit. The ability to make an impact and see the rewards of your efforts.
• Ongoing training on the latest technologies to aid automation for accountants.
• Be part of a high growth industry and product.
• A challenging career in an innovative company.
• Opportunity to influence, working in an open climate, close to decision makers at large blue-chip enterprise with the possibility to make a difference.
• A competitive remuneration package, with flexible pension options.

Join us at MagicOrange and help shape the future of IT Financial Management and FinOps Software by ensuring our customers achieve the highest levels of satisfaction and success.

MagicOrange is an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. We value and appreciate the diverse contributions and perspectives of all our employees.