Contact Centre Sales Agent
2 weeks ago
Based in: Rosebank, Johannesburg
Reporting to: Sales Manager
Compensation: Competitive Basic Salary + High Commission Structure
Who We Are
Gavanni Insure (FSP is a dynamic, rapidly growing, black-owned financial services
provider specializing in comprehensive funeral risk administration. We are committed to
redefining reliability and service excellence in the funeral insurance market. We partner with
funeral parlours and various group schemes, but are aggressively expanding our direct-topublic
sales (B2C) footprint.
We are looking for self-motivated, ambitious individuals to drive our sales targets and anchor
our growth strategy.
The Role: Driving Revenue and Growth
The Contact Centre Sales Agent is a revenue-generating role, responsible for converting
leads into active policies and contributing directly to the company's target.
This is an application-based sales role that requires the ability to conduct fast, TCF-compliant
Needs Analyses and close deals effectively.
Key Responsibilities and Performance Metrics
1. Sales Target Achievement (Critical):
o Achieve and maintain the minimum sales target.
o Strive for the high-performance benchmark to contribute to the company's
annual strategic goals.
o Manage the end-to-end sales cycle, from cold-calling and lead qualification
to contract initiation.
2. Needs-Based Selling & Compliance:
o Conduct rapid Needs Analyses (using the 4-Step Call-to-Quote Flow) to
recommend the most cost-effective Individual Plans (Single Member, Single
Parent, Extended Family) to clients.
o Anchor the value proposition in the policy's affordability, not just low price.
3. Administrative & System Duties:
o Collect all initial client data and FICA documentation accurately for seamless
contract hand-over to the Operations Team.
o Guide clients through the Digital Onboarding process via the AI WhatsApp
Agent and online portals.
o Provide accurate and honest reporting on sales activities, pipeline health, and
lead conversion metrics to the Sales Manager.
Requirements and Qualifications
• Experience: Minimum 3 years in a target-driven sales or contact centre environment
(experience in insurance/financial services is advantageous).
• Qualifications: Matric (Grade 12) is mandatory. A relevant tertiary qualification is
beneficial.
• Regulatory: Completion of the RE5 Regulatory Examination.
• Skills & Attributes:
o Exceptional communication and negotiation skills.
o Proven ability to handle high-pressure objections (e.g., price and
trust/reputation issues).
o Goal-driven, resilient, and possesses a strong work ethic.
o Fluent in English and at least one other South African language (fully
bilingualism is preferred).
Why Join Gavanni?
You will be joining a black-owned industry leader during an aggressive expansion phase.
Your efforts will directly determine our success and stability. We offer a clear career growth
path and a high commission structure designed to reward top performers who exceed
targets.
If you are a high-performing "go-getter" who thrives on closing deals and contributing to
meaningful growth, apply today.
Job Type: Full-time
Experience:
- Insurance Telesales: 3 years (Required)
Language:
- 3 or more South African Languages (Required)
Work Location: In person
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