Customer Service Supervisor

Who we are?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France, Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE.

We are looking for

We're looking for a proactive Customer Service Supervisor to join our dynamic team and support the Branch Manager in driving excellence across the board on a 6 month fixed term contract. Ideally, you will come from a freight/logistics background in a similar role.

In this pivotal role, you'll be the backbone of our customer service operation ensuring processes are efficient, compliant and consistently exceed expectations. You'll play a key role in nurturing strong relationships with both new and existing clients, helping to maintain trading levels while actively promoting Europa's products and services to boost consignments and gross profit.

What can we offer in return?

• Competitive package depending on experience
• Working hours Monday to Friday 9am-5:30pm & 10am to 6.30pm depending on time of year
• 6 month fixed term contract
• Convenient Onsite Amenities: car parking onsite.
• Generous Time Off: benefit from annual leave entitlement
• Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.

What you will be doing:

• Work alongside the Branch Manager to attract, develop, and retain a high-performing customer service team.
• Maintain excellent service standards through regular business reviews face-to-face and via Teams.
• Track customer trading trends, identify concerns, and take action to maintain strong relationships.
• Maintain existing trading levels with those customers but to also 'sell' Europa Products and services into them in order to increase consignment numbers and Gross Profit.
• Oversee customer service KPIs, delegate team workloads efficiently, and keep the Branch Manager informed.
• Conduct weekly debriefs, deliver coaching sessions, and support team development through structured appraisals.
• Address challenges swiftly, applying corrective actions to minimize impact and prevent escalation.
• Foster strong working relationships within the Europa organisation, ensuring smooth internal communication.

Our Ideal Person:

• To thrive in this role, you'll be a confident leader, an excellent communicator, and someone who can balance customer needs with operational demands. We're looking for someone who brings the following strengths:
• Proven Leadership Ability-You have experience leading teams, offering hands-on support, and motivating individuals to exceed targets. You lead by example and know how to foster a positive, high-performance culture.
• Proactive & Solutions-Focused Mindset - You don't wait for problems to escalate you anticipate issues, take initiative and implement practical, effective solutions quickly and confidently.
• Customer-Focused Excellence -You put the customer at the heart of everything you do. You're committed to delivering an exceptional experience, handling feedback professionally, and building long-term relationships with key clients.
• Analytical & Results-Driven -You have a sharp eye for data capable of tracking customer trends and team KPIs to identify patterns, assess performance and drive ongoing improvement across service delivery.
• Thrives in a Fast-Paced Environment -You remain calm, focused and effective under pressure. Whether it's meeting tight deadlines or navigating complex challenges, you keep your cool and find a way forward.
• High Attention to Detail -Accuracy is second nature to you. From performance reports to customer insights, you're diligent in your approach and confident in your decision-making.
• Exceptionally Organised & Efficient-You will be great at managing time, setting priorities and coordinating team workloads to ensure nothing slips through the cracks. You bring structure and clarity to busy days.
• Strong Relationship Builder -Whether it's working with internal departments or external partners, you communicate effectively, build trust and collaborate to deliver seamless service.
• Commercially Aware -Understands how the business works with the ability to spot opportunities to increase revenue, reduce costs, and contribute to overall business growth balancing excellent service with commercial objective

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV'S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV's received in this unsolicited manner.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that a successful offer will be subject to pre employment checks

Job Types: Full-time, Temporary

Contract length: 6 months

Pay: Up to R470 000,00 per year

Ability to commute/relocate:

• Cape Town, Western Cape 8001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service Supervisor: 1 year (Required)

License/Certification:

• Grade 12 (Required)

Work Location: In person