Senior Service Advisor

4 days ago

Nelspruit, Mpumalanga, South Africa MAN Automotive South Africa Full time
  • Manage and control all workshop administration, including on-sites.
  • Manage debtor queries and cash accounts.
  • Manage and control WIP on a daily basis.
  • Manage and control training and travel.
  • Manage and control campaigns.
  • Monitor and report on hours sold, hours worked, efficiency and productivity levels.
  • Ensure that the correct procedures are followed i.e warranty claims, R&M claims, SCP, 5S.
  • Handle all CXI queries and ensure that a high CXI score is maintained.
  • Responsible for ensuring data integrity.
  • Ensure that job cards are accurately costed ad invoiced timeously.
  • Perform weekly documented job card quality checks.
  • Responsible for sublet invoices follow-up and control.
  • Keep accurate record of all warranty and R&M rejections and follow-up until finalised.
  • Compile WIP and hours sold figures on a daily basis.
  • Distinguish between all warrantable and non-warrantable labour lines.
  • Assist the Service Advisors and Costing Clerks as and when required.
  • Perform any other work related as tasks required by management.

Qualifications:

  • Grade: 12 Matric Certificate.
  • Technical qualification highly advantageous.

Skills:

  • Computer Literate.
  • Knowledge of SAP (ESA).
  • Work well under pressure and maintain good customer relations.
  • Good communication (oral and written) & interpersonal relations skills.
  • Customer focused with a results driven approach.
  • Pro-active, highly motivated in achieving set objective.
  • Work independently though being a team player.

Experience:

Experience in a workshop in a similar role - 5 years.

Closing Date: 04 November 2025

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