Network Support Engineer L1

1 week ago

Century City, Western Cape, South Africa Westbase 247 Full time R180 000 - R360 000 per year

Role Purpose

The Network Support Engineer L1 is a key member of the Westbase 247 NOC team, responsible for the initial handling and triage of customer and network-related incidents. This role supports the delivery of consistent technical assistance to customers, assists with first-line diagnostics, and provides a clear escalation path to higher-level engineers. The L1 Engineer plays a critical role in maintaining high levels of customer satisfaction by ensuring efficient, accurate, and timely support responses across communication channels.

Key Responsibilities

Technical Support and Incident Handling

  • Provide first-line technical support to customers via phone, email, and internal platforms.
  • Triage incoming incidents by gathering necessary technical details and classifying issues according to impact and urgency.
  • Perform basic troubleshooting on network-related faults and escalate unresolved or complex cases to Level 2 or Level 3 support as appropriate.
  • Log faults with upstream service providers or external vendors as necessary.
  • Ensure that all issues are accurately documented and tracked in the internal ticketing system.

Communication and Customer Engagement

  • Maintain regular communication with customers, providing clear, concise, and professional updates on issue status.
  • Reinforce service level agreements (SLAs) and manage customer expectations effectively.
  • Support the wider operations team by acting as the first point of contact for basic technical and service-related queries.

Collaboration and Escalation Support

  • Work closely with Level 2 Engineers, Network Engineers, and Administration teams to escalate and resolve complex incidents.
  • Participate in team discussions and troubleshooting sessions to further develop practical knowledge and skills.
  • Assist in collecting relevant technical data (e.g., screenshots, logs, trace routes) to support escalated investigations.

Documentation and Knowledge Base Contribution

  • Contribute to internal documentation by recording recurring issues, troubleshooting steps, and known workarounds.
  • Update tickets with all relevant actions, timelines, and outcomes to ensure proper incident history.
  • Support continuous improvement by flagging gaps or inconsistencies in processes or knowledge articles.

Role Requirements

  • Minimum Certifications: CCNA, MTCNA, or JNCIA (or actively studying toward one of these).
  • Experience: 1–3 years working within a WISP/FISP environment or Network Operations Centre.
  • Fluent in English with excellent verbal communication and a professional phone manner.
  • Calm, methodical, and process-driven when operating under pressure.
  • Ability to work independently while adhering to established procedures and escalation paths.
  • Enthusiastic about learning new technologies and committed to self-improvement beyond the formal work environment.

Job Type: Full-time

Pay: From R15 000,00 per month

Location:

  • Century City, Western Cape (Required)

Work Location: In person

  • Network Engineer(Technology

    3 days ago

    Century City, Western Cape, South Africa Forvis Mazars Full time R1 200 000 - R2 400 000 per year

    Job DescriptionRole TypeThis is a permanent role reporting to the Head of Infrastructure & Platforms.About Forvis MazarsForvis Mazars is a leader in audit, tax and advisory services, operating worldwide across 100+ countries and territories. Join our 40,000+ strong team to grow your career through global opportunities, diverse projects and continuous...

  • Network Engineer(Technology

    1 week ago

    Century City, Western Cape, South Africa Forvis Mazars Full time R100 000 - R150 000 per year

    Job DescriptionRole Type This is a permanent role reporting to the Head of Infrastructure & Platforms.About Forvis MazarsForvis Mazars is a leader in audit, tax and advisory services, operating worldwide across 100+ countries and territories. Join our 40,000+ strong team to grow your career through global opportunities, diverse projects and continuous...

  • Jr. Software Engineer

    2 weeks ago

    Century City, Western Cape, South Africa Traderoot Full time R150 000 - R180 000 per year

    The Junior Software Engineer is responsible for developing and maintaining Traderoot Enterprise Platform (TEP) software.Primary responsibilities· Technology adoption and improvementLearning and applying good development practices, such as writing clean, maintainable code, following coding standards and adopting tools or techniques recommended by senior team...

  • Jnr Product Developer

    2 weeks ago

    Century City, Western Cape, South Africa Traderoot Full time R120 000 - R180 000 per year

    Junior Product Developers are responsible for developing and maintaining Traderoot Enterprise Platform (TEP) software, particularly Web Toolkit applications, imports, outputs and back-office processing.Primary responsibilities· Using MSSQL and other languages to write code that:o Follows Traderoot coding standards, for example camel case and spacingo Is...

  • Finance Administrator

    1 week ago

    Century City, Western Cape, South Africa NACOSA Full time R250 000 - R400 000 per year

    NACOSA is seeking a detail-oriented and proactive Finance Administrator to join our finance team. The Finance Administrator will be responsible for reviewing payment requisitions, processing transactions, and ensuring strict adherence to donor, statutory, and organisational finance policies, rules, and regulations. The role will also support the Bookkeeper...

  • Jr. Front End Developer

    2 weeks ago

    Century City, Western Cape, South Africa Traderoot Full time R84 000 - R240 000 per year

    The Junior Front-end Developer and Web Designer is responsible for designing, building and deploying websites, primarily on WordPress. The role requires application of User Experience (UX) best practices and responsive design principles, and it involves Search Engine Optimisation (SEO) compliance. The Junior Front-end Developer contributes to improving user...

  • Network Administrator

    2 weeks ago

    Century City, South Africa Disruptive IT Full time

    Network administrator (LAN and WAN) Maintenance of network and files system Performing regular security test and security monitoring Kiosk hardware support Server management and administration Patch management Capacity management System administrator (network and capacity monitoring) Hardware assets management Software assets management Server...

  • Network and Constituency Manager

    1 week ago

    Century City, South Africa NACOSA Full time

    NACOSA works at all levels across the country - from international donor agencies, the corporate sector and national government, right though to sub-district services and small community groups. Strengthening community systems is the primary focus of building networks of community-based organisations and community leadership. **The duties and...

  • Infrastructure Engineer

    3 days ago

    City of Johannesburg Metropolitan Municipality, South Africa NP Group Full time

    NP Group – City of Johannesburg, Gauteng, South Africa A great opportunity for an experienced L3 Support Engineer to join a forward-thinking managed service provider. This role serves as the highest point of escalation within the support function, responsible for resolving the most complex technical issues, leading major incidents, and contributing to the...

  • Junior Ict Desktop Support

    7 days ago

    Century City, South Africa Traderoot Full time

    The ICT Desktop Support Technician is responsible for monitoring and maintaining the office computer systems, office networks and all peripheral equipment for Traderoot Africa and Traderoot Technologies to ensure their optimal performance - enabling users to maintain a high level of productivity. The Technician addresses user tickets regarding hardware,...

  • Voice and Network Infrastructure Engineer

    3 days ago

    City of Johannesburg Metropolitan Municipality, South Africa Logimeter Full time

    Junior Voice and Network Infrastructure Engineer Logimeter City of Johannesburg, Gauteng, South Africa Position Overview: As a Junior Voice and Network Infrastructure Engineer, your primary responsibility is to maintain and improve the infrastructure used at Logimeter, supporting the development team as well as the rest of the business. You will play a...

  • IT Business Systems Support

    1 week ago

    Century City, South Africa Ecowize Full time

    Manage the development of business systems and the maintenance of existing business systems. - Management of key stakeholder expectations. - Implement processes to safeguard information. - Business process innovation and IT systems efficiencies. - Grade 12 - Administration qualification or similar Essential - IT or similar technical qualification Desirable -...

  • Senior Huawei Network Engineer

    3 weeks ago

    City of Johannesburg Metropolitan Municipality, South Africa iOCO Infrastructure Services Full time

    Every connection has the power to change lives At iOCO Infrastructure Solutions, we're looking for a Senior Network Engineer who believes that too—someone who sees beyond the technology to the real business impact and human connections that great network solutions enable. This isn't just another technical role. You'll be at the heart of creating seamless...

  • Operations Support Specialist

    3 days ago

    Century City, South Africa BYTE ORBIT Full time

    **Skills **& requirements****: 01. KEY RESPONSIBILITIES: **Troubleshooting and Issue Resolution** - Manage system incidents and work with development, CX and product teams to identify root cause and drive rapid resolution to system incidents - For certain products, handle incoming requests, escalations and issue resolution **Operational User Support** -...

  • Mechanical Design Engineer

    4 weeks ago

    City of Johannesburg Metropolitan Municipality, South Africa Network Engineering Full time

    Overview Reference : NES -RS-1 We are seeking a skilled and innovative Mechanical Design Engineer with strong SolidWorks experience to join our dynamic engineering team. Responsibilities Duties & Responsibilities Develop 3D models and detailed drawings using SolidWorks Perform mechanical design calculations and tolerance analysis Create and manage Bills of...

  • Network Specialist

    3 weeks ago

    City of Johannesburg Metropolitan Municipality, South Africa PayInc Full time

    PayIncCity of Johannesburg, Gauteng, South Africa Network Specialist PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa’s payments ecosystem. Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and to be a catalyst for...