Assistant Manager

1 week ago

Milnerton, Western Cape, South Africa WNS Global Services Full time
Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description


• Ensure successful execution of training needs


• Measure program training effectiveness


• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate


• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated


• Participate in Internal & External Calibrations


• Conduct refresher trainings based on TNI


• Manage Knowledge Check for New Hires' & Production Staff


• Curriculum Development: - Design and develop training curriculum, including materials, manuals, and multimedia content, to ensure comprehensive coverage of specific processes.


• Facilitation - Conduct engaging training sessions, workshops, or webinars, fostering an interactive environment to enhance participants' understanding and application of key processes.


• Continuous Improvement: - Regularly assess and update training programs based on feedback, process changes, or industry advancements to ensure content remains relevant and effective.


• Performance Evaluation -Implement assessments and evaluations to measure the proficiency of employees in applying learned processes, providing constructive feedback for improvement.


• Collaboration - Work closely with subject matter experts, stakeholders, and management to identify training needs, aligning process-training initiatives with organizational goals and priorities.

Qualifications
  • Very Strong written and verbal communication skills (English)
  • Strong GDS experience non-negotiable
  • Customer/ Client Handling Skills
  • Ability to work during all shifts
  •  Experience in any product/process/soft skill/up-skilling training
  • 1-2 years of experience in Training

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