Branch Manager-R Hills

Legacy branch in KZN

Position: Branch Manager

Memo No: HRJA0300

Summary of Position:

The primary objective in this role is to comply with all mandatory requirements, manage internal and external customers and deliver excellent customer service for the MWOS Group. Your role is to support advice and direct the business in all aspects of customer service that could lead the business to high levels of customer retention.

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

Key Performance Area

Performance Outputs

Financial + Strategic

· Responsible for cash and custodian of MWOS assets in the branch

· Responsible for cash and cash balancing of all transfers of money in the branch

· Laying and pay-out of bets

· Responsible for cash shortages

· Responsible for branch's biometrics

· Ensure FICA compliance for all customers with specific reference to bets laid and paid

Operational

· Ensuring the branch is clean and presentable to MWOS clients

· Ensure accountability in respect of operating hours are strictly adhered to

· Paying out of bets

· Responsible for administration and paperwork including cash handover document

· Responsible for safety and security of all assets

· Cash takings, access to the safe and custodian of MWOS premises

· Responsible for opening, closing, monthly and branch reports

· Ensure related marketing and betting information displayed is current and relevant

Customer + Relationship

· Ensuring branch staff provide efficient and quality customer service

· Opening and closing of customer accounts in conjunction with Telebetting

· Ensure customers' needs are met and that turnaround time in term so service is low

Leadership + People

· Ensuring that the policies, procedures and operating instructions are implemented and followed by all employees

· Ensure staff compliance with all reasonable instructions

Innovation

· Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department

· Make recommendations on how to increase performance and branch profit

KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)

COMPETENCY LIBRARY

Technical Competencies:

· Stakeholder engagement

· Bilingual

· Achieving personal work goals and objectives

· Adhering to principles and values

· Deciding and initiating action

· Delivering results and meeting customer expectations

· Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;

· Record keeping skills;

· Strong customer service focus

Generic Competencies:

• Leadership
• Inter and Intrapersonal Skills
• Communication Skills – written + verbal
• Problem solving skills
• Accuracy + Attention to detail

· Time Management Skills

· Co-ordination Skills

· Team Working Skills

• Professionalism
• Honesty + Integrity
• Innovative
• Patience + empathetic

Values

· Passion

· Proactive

· Accountability and Ownership

· Change

· Teamwork

· Service Excellence

Minimum Requirements:

· Matric with a post matric qualification being advantageous.

· Desirable - 2 years' experience in a similar role.

· Must be able to work shifts including nights.

· Must have own transport

Job Type: Full-time

Work Location: In person