Security Operations Manager

2 days ago

Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 200 000 - R2 400 000 per year


Security Operations Manager

Qualifications

  • Degree in Computer Science or similar (preferable)

  • Security practitioner certifications such as:

    • Certified Information Systems Security Professional (CISSP)

    • Certified Information Security Manager (CISM)

  • Professional IT security management certifications, such as:

    • ITIL Foundation

    • COBIT Foundation

    • Certified Ethical Hacker (CEH)

  • ISACA CRISC (Certified in Risk and Information Systems Control) advantageous

  • Membership in professional bodies such as:

    • (ISC)²

    • ISACA

Experience

  • 4-5 years' proven experience in:

    • Security Management

    • SOC Manager or Team Leader role in a SOC environment

  • Extensive experience in:

    • Security Engineering and SOC leadership

    • Governance and stakeholder management

  • Proven track record in mentoring Security teams

  • In-depth knowledge of:

    • Network technologies (protocols, design concepts, access control)

    • Security technologies (firewalls, endpoint protection, endpoint detection and response, encryption, data protection, privileged access, etc.)

  • Leadership and technical experience in:

    • SOC and/or Incident Response environments

    • Governance standards including ISO 27001, SOC 2 Type 1/2, COBIT, and ITIL

Role Responsibilities

  • Lead the operational Managed Security Service delivery on a 24x7 basis in The Company

  • Recruit, hire, and train Security Engineering team members in line with HR processes

  • Oversee incident response plans, workflows, and standard operating procedures (SOPs)

  • Act as the escalation point for all critical security incidents

  • Coordinate incident response and triage efforts with the Cyber Incident Response team

  • Manage dashboards and reporting with actionable metrics, including:

    • KPIs

    • Monthly reports

    • Threat advisories

    • Incident response and threat monitoring metrics

  • Review and enhance SIEM use cases and response runbooks

  • Collaborate with internal and external stakeholders to detect, prevent, and respond to threats

  • Align incident management between the SOC, Security Engineering, Managed Services, and Customer IT teams

  • Conduct performance reviews, leave approvals, and manage salary/bonus processes for SOC and Security Engineering team

  • Ensure effective use of the ServiceNow incident and response system, including case quality and closure

  • Oversee periodic review of audit trails, system logs, and monitoring data for compliance

  • Participate in and lead annual security audits

  • Lead war rooms for major cybersecurity incidents

  • Support presales by showcasing SOC capabilities to current and prospective clients

  • Participate in proposal scoping and preparation for security opportunities

  • Collaborate with Solutions team and Account Managers to develop and retain SOC customers


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