Front of House Manager(D12)/Gasheerafdeling Bestuurder

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Front of House Manager

Salary Range: R8 000 – R depending on experience)
Location: Centurion, Pretoria
Type: Full-Time
Start Date: As soon as possible

Position Overview

The Front of House Manager is responsible for overseeing all guest-facing operations to ensure every visitor enjoys a welcoming, professional, and memorable experience. This role combines leadership, organization, and exceptional customer service to maintain smooth daily operations and uphold the brand's standards.

You'll lead a dynamic team in a vibrant, contemporary hospitality environment — one that values quality, style, and genuine connection with guests.

Key ResponsibilitiesGuest Experience

• Create and maintain a warm, professional, and friendly environment for all guests.

• Ensure consistent service quality, presentation, and overall guest satisfaction.

• Handle guest feedback or concerns promptly and courteously.

• Maintain high standards of cleanliness, atmosphere, and presentation in all public areas.

Staff Management

• Recruit, train, and supervise front-of-house team members (hosts, servers, runners, etc.).

• Prepare and manage staff schedules to ensure sufficient coverage at all times.

• Conduct regular team meetings to communicate updates, goals, and feedback.

• Coach and motivate staff to perform at their best and provide excellent service.

Operations & Administration

• Oversee daily opening and closing procedures.

• Coordinate with kitchen and bar teams to ensure smooth service flow.

• Manage reservations, seating plans, and guest waiting times effectively.

• Monitor stock levels for menus, uniforms, and other FOH supplies.

• Ensure compliance with health, safety, and hygiene regulations.

Financial Control

• Monitor sales and assist in achieving revenue targets.

• Minimize wastage and manage operating costs efficiently.

• Assist with cash-ups, petty cash, and daily reconciliations.

Qualifications & Skills

• Matric qualification (Hospitality or management training advantageous).

• 2–5 years' experience in a front-of-house or hospitality management role.

• Strong leadership and communication skills.

• Excellent organizational and multitasking ability.

• Confident, neat, and professional presence.

• Familiarity with POS systems such as Pilot or DinePlan (training provided if needed).

• Willingness to work evenings, weekends, and public holidays.

• Reliable Transport

Personal Qualities

• Friendly, professional, and detail-oriented.

• A confident leader and team player.

• Passionate about hospitality and creating memorable guest experiences.

• Reliable, proactive, and solution-driven.

Ready to take the lead in a dynamic hospitality environment? Apply today and be part of a team that takes pride in excellence, style, and exceptional guest service

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(afr=
Gasheerafdeling – Bestuurder

Salarisreeks: R8 000 – R afhangend van ervaring)
Ligging: Centurion, Pretoria
Tipe: Voltyds
Begin Datum: So gou as moontlik

Posoorsig

Die Gasheerafdeling Bestuurder is verantwoordelik vir die bestuur van alle gastegerigte bedrywighede om te verseker dat elke besoeker 'n hartlike, professionele en onvergeetlike ervaring geniet. Hierdie rol vereis sterk leierskap, uitstekende kommunikasievaardighede en doeltreffende organisasie om die daaglikse vloei glad te hou en die handelsmerk se standaarde te handhaaf.

Jy sal 'n dinamiese span lei binne 'n moderne gasvryheidsomgewing wat styl, gehalte en opregte diens aan gaste hoog ag.

HoofverantwoordelikhedeGaste-Ervaring

• Skep en handhaaf 'n warm, professionele en vriendelike atmosfeer vir alle gaste.

• Verseker konsekwente dienskwaliteit, aanbieding en algehele kliëntetevredenheid.

• Hanteer terugvoer of klagtes professioneel en met empatie.

• Handhaaf hoë standaarde van netheid, atmosfeer en aanbieding in alle publieke areas.

Personeelbestuur

• Werf, lei en toesig hou oor front-of-house personeel (gasheer, kelners, lopers, ens.).

• Stel personeelroosters op en verseker voldoende dekking tydens spits- en stil tye.

• Hou gereelde spanvergaderings om doelwitte, opdaterings en terugvoer te bespreek.

• Motiveer en ondersteun personeel om uitstekende diens te lewer.

Bedryf & Administrasie

• Toesig oor daaglikse oop- en toesluitprosedures.

• Koördineer met kombuis- en kroegspanne vir 'n gladde diensvloei.

• Bestuur besprekings, sitplekplanne en gaste se wagtye doeltreffend.

• Moniteer voorraadvlakke van spyskaarte, uniforms en ander voorraadhulpbronne.

• Verseker nakoming van gesondheid-, veiligheid- en higiënestandaarde.

Finansiële Beheer

• Moniteer verkoopsuitkomste en help om inkomsteteikens te bereik.

• Beperk vermorsing en bestuur bedryfskoste doeltreffend.

• Help met kasopmaak, kleinkas en daaglikse rekonsiliasies.

Kwalifikasies & Vaardighede

• Matriekkwalifikasie ('n gasvryheids- of bestuurskwalifikasie is 'n voordeel).

• 2–5 jaar ondervinding in 'n gasheerafdeling of gasvryheidsbestuursrol.

• Sterk leierskap en kommunikasievaardighede.

• Uitstekende organisatoriese en multi-taak vermoë.

• Netjiese, selfversekerde en professionele teenwoordigheid.

• Ervaring met POS-stelsels soos Pilot of DinePlan (opleiding kan voorsien word).

• Bereidwilligheid om saans, naweke en openbare vakansiedae te werk.

• Betroubare vervoer

Persoonlike Eienskappe

• Vriendelik, professioneel en gefokus op detail.

• 'n Vertrouenswaardige leier en span-speler.

• Gepassioneerd oor gasvryheid en kliëntetevredenheid.

• Betroubaar, proaktief en oplossingsgedrewe.

Gereed om leiding te neem in 'n dinamiese gasvryheidsomgewing? Sluit vandag aan by 'n span wat trots is op uitnemendheid, styl en uitsonderlike diens aan elke gas)

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