Desktop Engineer
1 week ago
Job title: Onsite Desktop Engineer (Pretoria) Contract position
To deliver fast, friendly and highly technical first- and second-line IT support with a strong focus on the Microsoft ecosystem, ensuring end-users experience near-zero downtime on their Windows devices, Microsoft 365 applications, and modern workplace tools.
Responsibilities:
- Install, configure, and troubleshoot Windows 10/11 desktops & laptops
- Provide on-site and remote support for hardware, software, and network issues
- Set up and support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Manage Active Directory user accounts, permissions, and group policies
- Install and maintain printers, scanners, and peripheral devices
- Assist with network connectivity issues (LAN, Wi-Fi, VPN)
- Perform hardware repairs/upgrades (RAM, HDD/SSD, screens, etc.)
- Manage backup and recovery processes
- Support IP telephony/VoIP systems (e.g., 3CX, Microsoft Teams Phone)
- Maintain IT asset register and software licensing
- Assist with new user onboarding and offboarding
- Document support tickets and resolutions in the helpdesk system
- Adhere to IT security policies and procedures
Qualifications:
- Matric
- Diploma / Degree in IT or related
- Microsoft Qualification, A+,N+ and Security+
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Data Scientist
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