Campaign Risk Specialist

Main Purpose of Role

• To execute, monitor and analyse predefined campaign strategies aligned to the new vertical strategy. Formulate and implement the Agency/Principal operational strategy to achieve the overall Nutun strategy.
• Meet and exceed stipulated financial targets for the allocated portfolio.
• Meet and exceed client expectations, IPMs in line with agreed SLA's.
• Ensure individual attainment of minimum (defined) risk performance contribution to required vertical and/or Principal portfolio/s.

Required Minimum Education / Training

• Grade 12.
• Proficient in MS Office.
• Proficient in MS PowerPoint.
• Relevant Tertiary qualification (added advantage).
• Numerically orientated.
• Advanced proficiency level with Microsoft Excel.
• Basic statistics knowledge.
• Advance Skill /Education
• An effective risk specialist should be proficient in identifying potential risks, analyzing the risk, evaluating risk, t finally must be able to monitor and review plans and strategies.
• Exposure to OMNI channel and Digital strategies /platforms
• Proficient in project management
• Data analytics interpretation
• Knowledge of artificial intelligence , machine learning and data mining skills
• Exposure to understanding score modelling ( intermediate level Systems SQL- structured query language.

Required Minimum Work Experience

• 5 Year's Experience in Collections and recovery.

• 5 Year's Experience in a Data Analysis Environment.

• 3 Year's Experience as a Collections Risk practitioner.

Technical and Behavioral Competencies Required

Technical Behavioral

• Ability to oversee a Retail OR Bank OR Specialized Lending OR Telco OR Public Sector dialing strategy framework, and provide risk insights to validate vertical strategy.

• Ability to define own contribution in the context of overall business performance.

• Above average ability to present insights to key stakeholders.

• Good knowledge and understanding of:

a, Collections

b, National Credit Act

c, Debt Collector Act

• Insight into how different treatment frameworks influence debtor engagement outcomes.

• Ability to provide Industry/best practice insights into strategy & campaign management frameworks to facilitate Group performance objectives.

• Provide insights into TCR financial levers (IPM, GP, and Revenue.

• The ability to provide insights into campaign strategy (Next Generation).

• Technology insights to achieve team objectives.

• Understanding of TCR scoring universe and how this impacts prioritization and effort.

• Ability to deploy bespoke high balance retail and commercial collection and recovery strategies.

• Ability to champion challenge strategy/campaign practices to optimize portfolio penetration and conversion outcomes.

• Good understanding of productivity and capacity management outcomes in an unsecured, low value, high volume collection and recovery environment.

• SAS, Microsoft Office (Excel, Word, PowerPoint, etc.), Qlikview, BI Reporting.

• Excellent verbal and written communication skills.

• Stakeholder engagement (internal).

• Project management / project implementation.

• Basic statistics knowledge and ability to comprehend and analyze dialer-output data.

• Strong analytical skills required, including an extensive understanding of how to interpret risk outputs against key business operational and financial metrics.
• Must be able to understand strategy/campaign efforts against commercial considerations applicable to client mandates and new vertical strategy.

• Propose strategy/campaign solutions across a short, medium and long-term business planning framework.

• Ability and agility to meet work related deadlines.

• Make calculated recommendations on the basis of adequate information and analysis.

• Analytical.

• Business Acumen [ability to make sound decisions].

• Strategic Thinker.

• Self-Starter.

• Influencer.

• Problem solver.

• Emotional intelligence.

• Interpersonal skills.

• Demonstrate high ethical values.

• Comfortable dealing with ambiguity.

• Engagement to facilitate optimal functioning of the new 'POD' clusters.

• TCR Leadership charter and values.

Key Performance Areas

• Create and measure stipulated strategy / campaign performance thresholds in so far as strategy calibration and force ranking of risk (propensity to pay or roll).

• Meet and exceed primary strategy/campaign key performance metrics across a balanced scorecard encompassing people, process and stakeholder metrics.

• Manage the implementation of key risk strategy directives to support Agency and Principal operational and strategic intent.

• Accountable for the management of joint business objectives in tandem with Operations, Dialer, WFM, Information Technology across agreed, defined service levels.

• Accountable for the TCR Agency Credit (collections & recovery) policy framework.

• Ensure daily management of the strategy/campaign platform, through the effective prioritization of strategy/campaigns supported by an appropriate/tilted treatment framework.

• Ensure a quality process that facilitates best in class Next Generation campaigns to support Agency and Principal performance outcomes.

• Deploy and maintain agreed strategy/campaign reporting standards to support Agency and Principal strategic intent.

• Actively drive the risk/campaign brand as Ambassador and influence to ensure operational compliance with strategy/campaign dictates.

• Monitor communication strategies to ensure outcome is achieved according to the anticipated outputs.

• Make recommendations regarding the performance of the implemented strategies.

• Compile information in order to present the findings of the analysis in a clear and concise manner to various stakeholders.

• Provide monthly reporting, as required, on the performance of different mandates in Agency and Principal.

• SAS coding or using Excel functionality to assist in the analytical function.

• Convert company data into workable management information.

• Track and record strategy performance for future reference.

If you meet all the requirements, please send your applications to

Main Purpose of Role