Customer Success Associate

2 weeks ago

Cape Town, Western Cape, South Africa Easygenerator Full time R250 000 - R500 000 per year
About Easygenerator

Easygenerator is a Dutch EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg's, T-Mobile, and Siemens, we're now launching our South African office — and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team.

AI-First Company - not only in the products we build, but in how we operate internally. You'll get hands-on experience with the latest AI technologies, be trained on how to use AI to work smarter, and develop a future-proof skillset that will keep you ahead in the years to come.

As a Customer Success Associate you'll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, you'll play a key part in ensuring our customers feel supported and empowered from day one — guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.

What You'll Do

  • Proactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.

  • Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.

  • Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.

  • Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.

  • Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.

What You Bring

  • Excellent command of English language.

  • Bachelor degree or higher.

  • 0-1 years of relevant working experience.

  • Natural ability to teach.

  • Excellent listening and organizational skills.

What's In It For You

  • Being part of a fast-growing scale-up environment where you can make an impact from day one

  • Working in an international team (40+ nationalities), surrounded by passionate and dedicated colleagues

  • Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly

  • Working in a fun & international environment surrounded by a dedicated team.

Practical Information

  • Hybrid working policy: 3 days a week in the office, 2 days working from home

  • Location: Foreshaw, Cape Town

  • Working Hours: Eastern Standard Time (EST) – 07:00 a.m. to 15:00 p.m. (local time)

Ready to join us?

  • Apply now and help us deliver world-class support while shaping the future of EdTech

  • Customer Success Associate

    2 weeks ago

    Cape Town, Western Cape, South Africa Easygenerator Full time R104 000 - R312 000 per year

    About EasygeneratorEasygenerator is a Dutch EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg's, T-Mobile, and Siemens, we're now launching our South African office — and inviting you to join us in simplifying knowledge sharing and transforming the...

  • Graduate Customer Success Manager

    5 days ago

    Cape Town, Western Cape, South Africa Canonical - Jobs Full time R50 000 - R100 000 per year

    The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM)  are responsible for developing trust with their assigned...

  • Customer Success Executive

    2 weeks ago

    Cape Town, Western Cape, South Africa NielsenIQ Full time R250 000 - R500 000 per year

    Job DescriptionCustomer SuccessThe Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions.The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key customers....

  • Customer Success Executive

    1 week ago

    Cape Town, Western Cape, South Africa NielsenIQ Full time R250 000 - R500 000 per year

    Job DescriptionCustomer SuccessThe Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions.The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key customers....

  • Customer Success Manager

    1 week ago

    Cape Town, Western Cape, South Africa Grow Big Ventures Full time US$15 000 per year

    **Up to $1,250 USD per month**Company DescriptionGrow Big Ventures is a consulting marketing firm that helps businesses build internal sales/marketing systems. We look to partner with growing companies to accelerate their revenue.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will build strong...

  • Customer Sales Associate

    1 week ago

    Cape Town, Western Cape, South Africa Galaxy Outsourcing Full time R180 000 - R240 000 per year

    Customer Sales & Support AssociateR12000pm + CommissionRemote (UK hours)About the CompanyWe're a global homeware brand operating in the UK known for premium mattresses, beds, pillows, and accessories. With rapid growth and a 4.5 star Trustpilot rating, we're scaling our team to meet demand while maintaining the high standards our customers expect.About the...

  • Enterprise Customer Success Manager

    5 days ago

    Cape Town, Western Cape, South Africa Canonical - Jobs Full time R90 000 - R120 000 per year

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Enterprise Customer Success Manager

    5 days ago

    Cape Town, Western Cape, South Africa Canonical - Jobs Full time R80 000 - R120 000 per year

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Customer Success Manager

    3 days ago

    Cape Town, Western Cape, South Africa Redherd Full time R900 000 - R1 200 000 per year

    About the RoleYour mission is to ensure that customers are supported, engaged, and maximizing the value of the product. This role requires a deep passion for both technology and people.As a Customer Success Manager (CSM), you will be responsible for onboarding new customers, guiding them through the product's features and deployment, and maintaining ongoing...

  • Customer Service Associate

    2 weeks ago

    Cape Town, Western Cape, South Africa Major Travel Full time R250 000 - R300 000 per year

    Job Title:Customer Service AssociateSalary Scale:R22 000,00 - R25 000,00Location:On-site -Century CityStart Date:01 December 2025Job Description:We are seeking a Customer Service Associate to join our dynamic support team. The primary responsibility of this role is to provide exceptional service to English-speaking customers.The role involves handling...