Pre-Owned Vehicle Sales Manager Kia South Africa

4 days ago

Roodepoort, Gauteng, South Africa Motus Full time R250 000 - R500 000 per year

The successful candidate will be responsible to plan, manage and monitor the implementation of pre-owned vehicle sales activities and processes in order to enhance service delivery and maximise profits

Specific Role Responsibilities

  • Implement and manage end-to-end processes.
  • Define standard operating procedures (SOP's).
  • Monitor and report on progress against operational plan and make adjustment where required.
  • Resolve problems with the necessary discretion and guidelines.
  • Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
  • Contribute to the development of the appropriate strategy and set target within area of accountability.
  • Manage operational risk and risk mitigation initiatives.
  • Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
  • Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
  • Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
  • Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
  • Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base.
  • Establish and sustain business and OEM/Importer relationships.
  • Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
  • Plan and manage financial activities in line with approved policies, processes and procedures.
  • Manage, monitor and report on budget variances and provide solutions.
  • Maximise rebates and ensure payments from OEM/Importer.
  • Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation.
  • Plan, manage and monitor processes to ensure customer service excellence.
  • Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
  • Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
  • Manage CRM processes and procedures

Qualifications and Experience

  • Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably
  • Over 5 years' experience in the motor sales industry
  • 3 years supervisory experience with a proven track record of managing a floor of 20-30 units

Skills and Personal Attributes

  • Business and Operations Management
  • Apply selling techniques for parts
  • Conflict Management
  • Customer Service
  • Developing Sales
  • Fleet Sales Management
  • Functional Policies and Procedures
  • Governance, Ethics and Values

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