Loans & Debt Collection Agent
4 days ago
Job Description
Position:
Loans & Debt Collection Agent
Location:
Somerset West, Western Cape
Type:
Full-Time
About Getstarted SA
Getstarted SA is a forward-thinking, purely digital microfinance company dedicated to providing accessible and responsible financial solutions to individuals across South Africa. We pride ourselves on innovation, compliance, and exceptional client service through our digital lending platform.
Role Overview
The
Loans & Debt Collection Agent
plays a dual role in both
loan administration
and
debt recovery
. This position is ideal for a detail-oriented, proactive professional who thrives in a dynamic, technology-driven environment. The successful candidate will be responsible for processing and assessing loan applications, maintaining accurate records, and conducting efficient debt collection in line with company procedures and regulatory standards.
Key Responsibilities
Loan Management
- Issuing Loans:
Evaluate, process, and approve loan applications according to company criteria.
- Vetting Applicants:
Conduct thorough financial assessments and background checks to verify applicant eligibility.
- Client Communication:
Engage with clients professionally through our digital platform and other communication channels.
- Compliance & Procedures:
Ensure all loan processes adhere to internal policies and external regulations.
- Record Keeping:
Maintain accurate, up-to-date records of all client and loan information in the system.
Debt Collection
- Client Engagement:
Contact clients via phone and, where applicable, employers to discuss outstanding debts and repayment arrangements.
- Real-Time Updates:
Keep all client and account information current to support accurate reporting.
- Adherence to Procedures:
Follow company-approved collection protocols and maintain professionalism at all times.
- Use of Tools:
Utilize all available digital and communication tools to effectively recover outstanding debts and negotiate payment solutions.
Qualifications & Requirements
- Experience:
Proven experience in loan issuing, vetting, or debt collection, preferably within a microfinance or financial services environment.
- Skills:
Excellent communication (verbal and written), interpersonal, and negotiation skills.
- Technical Proficiency:
Comfortable working with digital platforms and CRM systems.
- Attention to Detail:
Exceptional accuracy in data entry, record-keeping, and process compliance.
- Problem-Solving:
Ability to handle challenging client interactions tactfully and professionally.
- Adaptability:
Comfortable in a fast-paced and evolving work environment, including potential hybrid or remote work scenarios.
What We Offer
- Career Development:
Opportunities for professional training, growth, and advancement within the microfinance industry.
- Supportive Environment:
Join a collaborative, performance-driven team with guidance from experienced professionals.
- Impact:
Be part of a company that empowers South Africans through accessible financial solutions.
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