Lodge Anchor

6 days ago

Nelspruit, Mpumalanga, South Africa Bright Placements Full time R150 000 - R250 000 per year
Job Purpose
The Lodge Anchor provides support across all lodge departments, ensuring smooth day-to-day operations and exceptional guest experiences. This role acts as the key link between front-of-house, housekeeping, guiding teams, and management. A Lodge Anchor is a flexible, multi-skilled individual who steps in where needed and ensures hospitality standards are consistently maintained.
 
Key Responsibilities
Guest Services & Front-of-House
  • Welcome guests on arrival and assist with check-ins and check-outs.
  • Provide information on lodge activities, meal times, and general procedures.
  • Assist with hosting duties during meals, events, and guest activities.
  • Handle guest queries, feedback, and special requests professionally.
Operational Support
  • Coordinate daily schedules between departments (housekeeping, kitchen, guiding).
  • Assist with room checks, housekeeping standards, and presentation of guest areas.
  • Support F&B service, including hosting, bar duties, and dining room setup.
  • Monitor guest movements and communicate updates to relevant teams.
Administration & Reporting
  • Assist with reservations, bookings, and guest communication where required.
  • Maintain accurate records such as meal counts, activity logs, and incident reports.
  • Support stock control and supply ordering for FOH areas.
  • Assist with inventory management for amenities, beverages, and guest supplies.
Team Coordination
  • Support staff with daily tasks and ensure clear communication.
  • Report performance issues, concerns, or training needs to management.
  • Help maintain positive staff morale and teamwork across departments.
Maintenance & Lodge Standards
  • Identify and report maintenance issues promptly.
  • Ensure all guest areas, rooms, and public spaces meet lodge presentation standards.
  • Follow lodge safety, hygiene, and operational protocols.


Qualifications
  • Matric / Grade 12 (essential).
  • Hospitality certificate, lodge training, or tourism qualification (advantageous).
  • First aid certificate (advantageous, especially in game lodge environments).
  • Valid driver's license (an advantage for remote properties).
Experience
  • 1–3 years experience in a lodge or hospitality environment.
  • Experience in guest relations, front-of-house, or multi-department support roles.
  • Safari lodge experience beneficial but not required.
Technical Skills
  • Strong customer service and hosting abilities.
  • Basic admin skills, including record-keeping and reporting.
  • Knowledge of lodge operations and hospitality standards.
  • Ability to multitask and adapt across departments.
  • Familiarity with reservation systems (e.g., NightsBridge, Semper) is a plus.
Core Competencies
  • Excellent communication and interpersonal skills.
  • Strong organisational abilities and attention to detail.
  • Ability to remain calm under pressure and handle unexpected challenges.
  • Flexibility to assist in different areas as needed.
  • Problem-solving skills and initiative.
Personal Attributes
  • Friendly, approachable, and guest-focused.
  • Energetic and willing to help wherever needed.
  • Professional, reliable, and trustworthy.
  • Well-presented with a positive, can-do attitude.
  • Comfortable working in remote lodge environments.