Client Services Manager
2 weeks ago
We are seeking a Client Services Manager who will be the bridge between clients and the project team, ensuring that solutions are not only creatively sound but strategically aligned with client goals. You'll take the lead in mapping operational workflows, designing and presenting solutions, and guiding clients through adoption and optimization. This role is idea for someone who excels in both detail and client engagement.
Higher certificate/diploma/BA degree in marketing, communications, or similar qualification, and the following skills:
At least 6 years of experience in client-facing, operations, or project management
Meeting with clients to understand and map workflows and processes
Design and present customized workflow solutions using project management and collaboration tool
Proactively manage client relationships, driving satisfaction and retention
Translate client requirement into actionable project plans with project teams
Monitor performance and recommend improvements for alignment, adoption and efficiency
Analytical and solution-driven, able to simplify complex requirments
Highly organised and capable of managing multiple projects simultaneously
Proactive, collaborative and adaptable in a fast-moving environment
Excellent communicator with strong presentation skills and a customer-first mindset
Email cv and Cover Letter to
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