OSM Team Lead

7 days ago

Pretoria, Gauteng, South Africa Cls Full time
Provide expert support for specific OSM products, including Per Hand School Setups and Timetables. Ensure accurate implementation, assist with client support, and contribute to training initiatives. Collaborate with the OSM Team Lead and Functional Owner during client engagements.

Vacancy:  OSM Specialist
We are seeking an experienced OSM Team Lead to join our team. The ideal candidate will be responsible for overseeing the daily operations of the OSM team, ensuring targets are met, and providing leadership and guidance to team members. Duties include monitoring performance, implementing strategies for improvement, and fostering a positive team environment. If you have previous experience in a similar role, excellent communication skills, and a passion for driving team success, we would love to hear from you.

REQUIREMENTS
Minimum education (essential):
  • National Senior Certificate
Minimum applicable experience (years):
  • 3 years
Required nature of experience:
  • Data Capturing
  • Client Engagement
  • Administration
  • Experience in managing Per Hand School Setups
Skills and Knowledge (essential):
  • Proficient in d6 systems and related modules (Plus and Smart Systems)
  • Remote technical support and troubleshooting
  • Strong attention to detail and analytical skills
  • Clear and professional communication (written and verbal)
  • Computer Skills:
    • MS Office Suite
    • Google Suite
Other:
  • Based in Gauteng
  • Own transport and license
  • Proficiency in Afrikaans and English
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Product Implementation & Accuracy (50%)
  • Execute product-specific Setups accurately.
  • Provide ongoing product support and troubleshooting
  • Verify data integrity and confirm compliance with school requirements.
Client Support & Engagement (20%)
  • Attend client meetings with OSM Team Lead or Functional Owner.
  • Provide solutions within scope.
  • Respond to client queries on relevant platforms in a timely and professional manner
Training & Knowledge Sharing  (5%)
  • Assist in internal team upskilling by providing module icon training.
Process Improvement & Initiative (10%)
  • Identify recurring issues and propose process improvements for product setup, workflow, or client communication.
  • Maintain and update internal manuals and guides.
System Monitoring & Reporting (10%)
  • Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback
Collaboration & Teamwork (5%)
  • Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.
Remuneration Offered
  • Market related

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