CX Analyst

3 days ago

Randburg, Gauteng, South Africa Boardroom Appointments Full time R600 000 - R1 200 000 per year


Key purpose:

To support the planned pre-grooming analysis efforts for TechMod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer outcomes and best state customer journeys.

Duties and responsibilities:

  • Identification of personas as input to CX Design
  • Definition and documentation of successful customer outcome canvases
  • Definition and documentation of customer narratives in line with actual business scenarios
  • Identification of dependencies for automation in line with defined customer narratives
  • Support development teams during the development and test life cycle
  • Communicate and clarify required business context and requirements with the teams where required
  • Participate and contribute in solution design sessions

Qualifications and experience:

  • Bachelors degree in Computer Science or related field required
  • 8 years in Customer Experience Design (for process engineering and customer experience)
  • Minimum 5 years previous process modelling experience using known process modelling notations (BPMN / UML)
  • Customer Journey Map and Customer Narrative design
  • Clearly articulating UX/UI concepts and rationale
  • Experience designing complex solutions for complete digital environments
  • Experience in Agile SDLC environment User Experience and Interaction
  • Proficiency in Microsoft Office Suite
  • Previous experience / exposure to SAfe Agile methodology essential
  • Previous modelling experience using Sparx Enterprise Architect for process modelling considered an advantage
  • Previous experience using Asure DevOps considered an advantage

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