Order Entry Specialist

6 days ago

Durban, KwaZulu-Natal, South Africa ABB Full time

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

EL Customer Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders. You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements.

The work model for the role is: Onsite

This role is contributing to the Electrification's Smart Building and Smart Power divisions in Southern Africa within the Durban Region.

You will be mainly accountable for:

  • Ensuring proactive communication with customers and internal functions to guarantee customer satisfaction by providing relevant information.

  • Securing clean order entry as per the relevant requirements, including prices, spike quantities, dates, customer, and company data, etc., enabling seamless order execution in the system.

  • Liaising with customers in case of inexecutable request dates or quantities to ensure on-time delivery aligned with customer needs.

  • Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.

Our team dynamics
You will join a dynamic talented and results driven team, where you will be able to thrive.

Qualifications for the role

  • You are engaged in working with relevant tools and methodologies.

  • Ability to demonstrate your experience in a high pressurized environment with 2 to 3 years of experience in a sales role, preferably in an inside sales or call center environment.

  • Possess an enhanced knowledge of ERP Systems and continuous improvement.

  • You are innovative around Collaboration and Curiosity

  • Diploma/ Degree in Business Management , Marketing or Sales (Preferred or similar)

  • You are at ease communicating in English (Verbal and Written)

What's in it for you? 
We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, everyday. 

 

More about us 
We value people from different backgrounds. Could this be your story? Apply today or visit  to read more about us and learn about the impact of our solutions across the globe. #MyABBStory 

 

Preference will be given to candidates from designated groups, including persons with disabilities, in line with the company's Employment Equity Plan and Employment Equity Act requirements. 

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

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