PRODUCT CONSULTANT

Job Summary:

To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt.

Key Responsibilities and Deliverables:

1. Customer Experience Management

• Manage customer vetting and registration

• Manage rental process

• Gather feedback and suggestions from customers to continuously improve the rental service + Monitoring and managing inventory including the storing, tracking and maintenance of equipment

• Inventory Management

• Monitoring and managing inventory including the;

• Storing

• Tracking

• Maintaining of equipment

• Charging devices

• Managing & Ensuring Compliance

• Standards & Discipline Management

• Brand Management & Compliance onsite

• HSSE compliance

• Non-Compliance Escalation

Job Profile – Samsung Product Consultant August 2021 1

• Reporting and KPI's

• Delivery of Quality Reporting & Insights

• Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
  • Identify challenges and corrective actions

Customer Satisfaction and Service

• Gather feedback from customer complaints, queries and requests and ensure resolution
  • Build and maintain strong working relationships

Key Competencies

Organisational commitment

Teamwork and collaboration

Relationship building

Agility

Performance and results driven

Continuous growth & improvement

Resilience & stress management

Service Excellence

Analysis & problem solving

Sales orientation

Quality and detail excellence

Communication

Job Profile – Samsung Product Consultant August 2021 2

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
  • Identify challenges and corrective actions

Customer Satisfaction and Service

• Gather feedback from customer complaints, queries and requests and ensure resolution
  • Build and maintain strong working relationships

Key Competencies

Organisational commitment

Teamwork and collaboration

Relationship building

Agility

Performance and results driven

Continuous growth & improvement

Resilience & stress management

Service Excellence

Analysis & problem solving

Sales orientation

Quality and detail excellence

Communication

Minimum Qualifications: Matric

Minimum Experience: 2-3 years' experience in commission-based sales in Retail environment

Knowledge, Skills & Abilities: Sales and Marketing knowledge

Customer Service Skills

Self management

Effective administration and communication skills

Knowledge and understanding of renewable energy

Literacy – MS Office