IT Manager

4 days ago

Franschoek ZA Babylonstoren Full time R1 000 000 - R2 500 000 per year

IT Manager

Babylonstoren is seeking a talented and dedicated IT Manager to oversee the estate's IT operations, infrastructure, and strategy. This role requires both hands-on technical expertise and strong leadership skills to ensure secure, reliable, and guest-focused technology services.

Requirements

  • Bachelor's degree in IT, Computer Science, Information Systems, or equivalent experience.
  • 2–5 years' experience in IT operations, with exposure to project leadership.
  • Experience in hospitality or retail environments, cloud platforms (Azure/AWS), PowerShell scripting, and ITIL/cybersecurity frameworks will be an advantage.
  • Fluency in Afrikaans and English.
  • Knowledge of IT systems, networking, security, databases, and telephony.
  • Proficiency in Microsoft administration across Windows and macOS environments.
  • Excellent project management, problem-solving, and decision-making skills.
  • Familiarity with IT best practices, compliance standards, and disaster recovery processes.

Only affirmative action candidates will be considered.

Responsibilities

  • Develop and implement an IT strategy aligned with operational goals and guest expectations.
  • Oversee the installation, configuration, and maintenance of hardware, software, servers, networks, and communication systems.
  • Ensure core systems (property management system, POS, Wi-Fi, conferencing, back-office applications, etc.) are secure, reliable, and fully functional.
  • Manage LAN, WAN, VPN, and wireless networks across the estate.
  • Monitor system performance, conduct regular backups, apply updates, and conduct disaster recovery testing.
  • Provide responsive IT support to staff and ensure the availability of consistent guest-facing systems (internet access, in-room entertainment, POS).
  • Implement and maintain cybersecurity policies and controls, ensuring compliance with POPIA and other regulations.
  • Prepare and manage the IT budget, evaluate vendors, negotiate contracts, and oversee SLAs.
  • Maintain documentation of IT assets, configurations, and procedures.
  • Train staff on the secure and effective use of IT systems.
  • Lead IT projects such as infrastructure upgrades, migrations, and deployments.
  • Manage virtualisation platforms (Hyper-V or similar) and multiple VM environments.
  • Participate in after-hours and weekend standby support.
  • Lead and develop a small IT support team.