Site Manager
2 days ago
Manager
Location:
Mdantsane, Eastern Cape
Industry:
Fuel / Retail / Convenience
Type:
Permanent | Full-Time
About The Opportunity
Our client, a leading organisation in the fuel and convenience retail sector, is seeking a
hands-on, disciplined, and performance-driven Site Manager
to oversee daily operations at their Mdantsane branch.
This is an exciting opportunity for an experienced operational leader with a proven ability to manage retail or forecourt sites efficiently while driving profitability, safety, and customer satisfaction.
Role Overview
The
Site Manager
will be responsible for managing the day-to-day operations of the site, including forecourt and store management, stock and cash control, staff leadership, and compliance. The ideal candidate will demonstrate strong organisational skills, operational discipline, and a customer-first approach, ensuring that the site runs smoothly, profitably, and in line with company standards.
Key Responsibilities
Forecourt and Store Operations
- Oversee all forecourt and convenience store operations to ensure readiness and functionality.
- Maintain site cleanliness, presentation, and safety standards.
- Manage staff rosters, daily briefings, and operational targets.
- Coordinate with suppliers to ensure timely fuel and stock deliveries.
- Monitor equipment, signage, and lighting for optimal operation.
Cash and Financial Management
- Supervise cash handling, reconciliations, and banking activities.
- Ensure compliance with financial control policies and audit requirements.
- Identify and resolve cash variances promptly.
- Maintain accountability at cashier and back-office system levels.
Stock and Inventory Control
- Manage stock ordering, receiving, GRV capturing, and variance controls.
- Monitor sales trends, minimum order quantities, and wastage.
- Conduct scheduled stock counts and supplier reconciliations.
- Ensure accurate stock management and reporting.
Staff Leadership and Development
- Lead, train, and motivate the team to achieve site performance goals.
- Manage recruitment, onboarding, and performance appraisals.
- Maintain discipline, grooming, and attendance standards.
- Promote a professional and customer-focused culture.
Customer Service And Experience
- Ensure high standards of service delivery and customer satisfaction.
- Address customer complaints professionally and promptly.
- Maintain store presentation and queue management.
- Drive upselling, promotions, and loyalty programme initiatives.
Health, Safety, and Compliance
- Ensure compliance with occupational health, safety, and environmental regulations.
- Conduct regular safety and hygiene audits.
- Maintain emergency and evacuation procedures.
- Promote a culture of safety awareness among staff.
Reporting and Administration
- Prepare accurate daily, weekly, and monthly operational reports.
- Verify wet stock data, ATG readings, and DTS reports.
- Reconcile cash, pump readings, and POS data.
- Monitor profitability, staff hours, and expense variances.
- Maintain organised and audit-ready administrative records.
Cross-Functional Coordination
- Liaise with suppliers, maintenance teams, and franchisor representatives.
- Support marketing campaigns, in-store promotions, and improvement initiatives.
Requirements
Minimum Requirements
- Matric / Grade 12 (essential)
- Diploma or Degree in Retail Management, Business, or Accounting (advantageous)
- Minimum of 3–5 years' experience as a Site or Retail Manager (fuel, FMCG, or quick-service sector preferred)
- Proficient in POS, GRV, wet stock, ATG, and cash-up systems (Stowe or similar)
- Strong leadership and people management experience
- Excellent communication, problem-solving, and time management skills
- Computer literacy (MS Office, Excel)
- Valid driver's license
Behavioural Competencies
- High integrity and accountability
- Strong attention to detail
- Hands-on, disciplined leadership style
- Results-driven and customer-focused
- Calm, professional, and solution-oriented under pressure
Benefits
Remuneration and Benefits
- Competitive basic salary (based on experience)
- Company vehicle and fuel allowance
- Lunch allowance
- Performance-based incentive bonuses
- Ongoing training and career development opportunities
