Personal Lines Claims Handler
5 hours ago
Personal Lines Claims Handler
Join a respected insurance company with a values-driven culture
Johannesburg | R R19 000 | 08:00 am - 17:00 pm
About Our Client
Our client is a well-established player in the insurance industry, committed to professionalism, performance, innovation, and long-term partnerships. They pride themselves on delivering exceptional client service, fostering strong relationships, and maintaining a values-driven approach. With a focus on growth and integrity, they offer a dynamic environment for skilled professionals to thrive.
The Role: Personal Lines Claims Handler
The Claims Handler will be responsible for accurate and efficient administration of claims while ensuring high levels of client service and relationship management. The role requires strong product knowledge, compliance awareness, and a proactive approach to communication with clients, brokers, and underwriters.
Key Responsibilities
Administer and process claims accurately and in line with policy terms and service level agreements
Proactively communicate with clients, brokers, and stakeholders to provide updates and maintain relationships
Ensure compliance with FAIS, FSCA regulations, POPIA, and Treating Customers Fairly (TCF) principles
Capture, verify, and maintain all documentation and records with attention to detail
Identify and report suspected fraud, misrepresentation, or dishonesty
Generate reports and maintain quality assurance processes
Collaborate with internal and external parties to ensure efficient claims resolution
Maintain knowledge of insurance products, providers, and competitor offerings
About You
3+ years' experience in short-term insurance claims handling
Strong knowledge of insurance products, classes of insurance, and industry practices
Excellent communication and client relationship management skills
High attention to detail with strong administration and record-keeping ability
Ability to analyse, make sound decisions, and manage multiple tasks effectively
Strong compliance awareness with FAIS accreditation and CPD hours up to date
Professional, organized, and client-focused with a growth mindset
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