Claims Coordinator

Minimum requirements:

• Matric
• Related qualification an advantage
• Computer literate
• 3 - 5 years related experience
• Has a thorough understanding of all the accounting systems in the organisation and how to effectively maintain these
• Can understand organisational accounting needs and identify the extent to which current accounting systems correspond to needs
• Understands the interaction of different administrative procedures between departments in the organisation
• Knows how to develop streamline administrative systems for own department/division
• Has a sound knowledge of budgeting processes and practices within the organisation
• Knows how to develop streamline administrative systems for own department/division
• Has a sound knowledge of budgeting processes and practices in the organisation
• Has a sound knowledge of the factors that need to be accommodated in the different organisational budget
• Understands the business environment in which the organisation operates 
• Is aware of who the opposition is
• Basis understanding of production targets set for own work area
• Aware of the importance of effective financial procedures for the organisation
• Knowledge of Health and Safety procedures and policies applicable to own work area
• Understands the relevant legislation and the implication thereof for own area of responsibility

Responsibilities:

• Can effectively maintain a range of accounting systems
• Can extract information and compile reports to address specific business usage or management information needs
• Can retrieve information through non apparent channels
• Able to develop new administrative systems or procedures for own department/division
• Able to manage and control administrative system in own department/division
• Can utilise administrative support systems to assist in budgeting
• Can identify and generate information for the setting up of budgets in own department
• Can analyse past budgets correctly
• Able to apply business principles and processes applicable to own work area/environment under general supervision
• Able to follow basic financial procedures under direct supervision
• Always attend to customers and branch queries in a very professional manner
• Maintain an excellent relationship with customers
• Ensure that at all times accurate feedback is supplied to customers and branches on time
• Always willing to assist customers with general queries
• All claims to be processed on Embrace
• Compile a recon that corresponds to the claims statement
• Ensure that the payment deadline is met at all times
• Ensure all claims are processed within 30 days of the statement
• Ensure that the recon and remittance advice is emailed to the customer once payment has been released
• All rejected claims are emailed to the customers on time in order for it to be credited from the 
• new claim statement
• Ensure that all the claims paid to the customer are closed off as paid on Freightware
• Follow up with the branches for the long outstanding claims on Freightware from status 79 to status 80
• Problem PODs are quality checked and signed if agree or reject if it is a valid claim
• Cancelling of valid claims for MFI on Freightware and processing documents as a problem POD for the customer to access the web
• Supply email authorisation for all PODs that are claims and problem PODs 
• Ensure status 82 report is supplied on a daily basis and the customers are notified on all valid claims from this report
• Ensure the normal claims notification is forwarded to the customer within 48 hours from the time the claim is logged
• Compile a schedule for all claims notified the client and ensure that the claim documents are hand delivered to the customer on a weekly basis
• Ensure that the claims on Freightware have been updated as notified or no claim
• GIT notification is forwarded to the customer within 24 hours of the incident after all the information is provided by the branch and closed off on Freightware as notified
• Ensure that the stock that has been involved in the GIT incident is returned to the supplier and replacement stock is requested
• Housekeeping - all individuals are responsible for their immediate area, depot, warehouse or workshop
• Safety walk - all individuals are responsible to conduct a daily safety walk through their immediate work area, depot, warehouse or workshop
• Responsible to wear the correct protective clothing when entering any warehouse/workshop