AI Solutions Specialist

1 week ago

Cape Town, Western Cape, South Africa Sabio Group Full time R600 000 - R1 200 000 per year
AI Solutions Specialist

Department: PreSales

Employment Type: Full Time

Location: Cape Town


Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AI Solutions Specialist to join our Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Role Purpose

The AI Solutions Specialist is a key technical leader within Sabio's Pre-sales function, driving the design and delivery of enterprise-scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive-level presentation skills, making you central to Sabio's success in competitive sales cycles. 

Key Responsibilities
  • Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs. 
  • Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security. 
  • Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility. 
  • Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage. 
  • Act as an AI authority during sales cycles, influencing deal strategy and client positioning. 
  • Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions. 
  • Provide customer and market insights to inform Sabio's product and proposition roadmap. 
  • Mentor junior and associate colleagues, building capability across the Presales team.

Skills Knowledge and Expertise
  • Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks. 
  • Deep understanding of CCaaS/contact centre operations and digital CX transformation. 
  • Awareness of security, compliance, and integration considerations in enterprise deployments. 
  • Commercial and financial awareness, including ROI modelling and TCO analysis. 
  • Strong understanding of competitive landscape in AI/CX. 
  • Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes. 
  • Confidence engaging with senior stakeholders, including C-level executives. 
  • Strong influencing and negotiation skills within competitive sales cycles. 
  • Ability to balance technical depth with commercial positioning. 
  • Leadership skills to guide junior team members, drive AI enablement through thei immediate Specialist team, and collaborate across functions. 
  • Resilience and adaptability in fast-moving, high-pressure environments. 

Technologies
  • AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools. 
  • CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect. 
  • Cloud platforms: AWS, Azure, Google Cloud. 
  • Integration: APIs, microservices, middleware. 
  • Data: Advanced analytics, reporting, and modelling tools.
Qualifications
  • Significant experience in Presales, Solutions Consulting, or Technical Architecture. 
  • Proven track record in delivering AI-enabled CX transformation projects. 
  • Bachelor's or Master's degree in Computer Science, AI, Engineering, or related discipline. (preferred)

Preferred / Advantageous Certifications
  • Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer). 
  • Vendor-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect). 
  • Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent) 


Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Flexible working
Bonus Scheme
Volunteering Time-off
25 days paid holiday a year
LinkedIn Learning
Plus many more (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 

  • AI Solutions Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Sabio Group Full time R500 000 - R1 200 000 per year

    AI Solutions SpecialistDepartment: PreSalesEmployment Type: Full TimeLocation: Cape TownDescription At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX...

  • AI Solutions Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Sabio Group Full time R400 000 - R1 200 000 per year

    AI Solutions SpecialistDepartment: PreSalesEmployment Type: Full TimeLocation: Cape TownDescription At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX...

  • AI Platform Engineer

    1 week ago

    Cape Town, Western Cape, South Africa MBN Solutions Full time R700 000 - R1 600 000 per year

    AI Platform Engineers700,000 Rand - 1.6 million Rand + Benefits Depending on ExperienceFully Remote, Offices in Cape Town & JohannesburgWe are seeking a team ofAI Platform Engineers Engineersto design, build, and deliver cutting-edge customer-facing AI solutions for a leading Consultancy who specialises on CX and Contact Centre solutions.Sitting at the...

  • Contact Center AI Engineer

    1 week ago

    Cape Town, Western Cape, South Africa GraceMark Solutions Full time R180 000 - R250 000 per year

    Job Title:Contact Center AI EngineerJob Overview:We are seeking adynamic and communicative Contact Center AI Engineerto join our team. In this role, you will collaborate with contact center operations todeploy and customize AI copilotsfor diverse use cases. You'll be responsible fortranslating business needs into technical requirements, performing light...

  • Senior AI Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa PayDoc Tech Full time R180 000 - R250 000 per year

    About UsPayDoc is a fast-growing health-tech start-up from Etherealmed, founded by a practising anaesthesiologist who understands first-hand the financial challenges specialist doctors face. Built on the success of MxNode (a proven billing platform already trusted by 400+ doctors across South Africa) PayDoc is the next step in creating seamless, mobile-first...

  • Cloud & AI Sales Specialist

    6 days ago

    Cape Town, Western Cape, South Africa Microsoft Full time R1 200 000 - R2 000 000 per year

    OverviewLeads discussions with senior stakeholders and decision makers for high-value customers to identify, qualify, and accelerate sales opportunities. Leads collaborations with others on whitespace analysis and leverages expertise to identify and capitalize on business opportunities and market gaps within the assigned market domain, utilizing AI-driven...

  • Data Scientist

    1 week ago

    Cape Town, Western Cape, South Africa RAY AI Full time R1 000 000 - R3 000 000 per year

    A Message from Our CEO:We are seeking a highly skilled Data Scientist with deep expertise in modern AI/ML systems, including LLMs, multimodal models, fine-tuning techniques, and advanced retrieval architectures. In this role, you will design, prototype, and deploy AI-powered solutions that leverage state-of-the-art language, vision, and agentic frameworks....

  • AI Architect

    1 week ago

    Cape Town, Western Cape, South Africa DLK Group Full time R800 000 - R1 200 000 per year

    Job DescriptionThe role of the AI Architect / Product Manager encompasses many activities including (but not limited to): Strategy and Planning: Developing and implementing AI strategies that align with WCG objectives; identifying opportunities for AI adoption and creating roadmaps for AI projects.Solution Design: Designing AI and machine-learning models to...

  • AI Engineer

    1 week ago

    Cape Town, Western Cape, South Africa Elixirr Digital Full time R120 000 - R180 000 per year

    Are you passionate about leveraging AI to transform global industries? Do you have a proven track record of working with LLMs and building agentic solutions?Join Elixirr Digital as an AI Engineer, where you will drive innovation and help shape the future of intelligent systems for clients across industries like banking, insurance, healthcare,...

  • AI Engineer

    5 days ago

    Cape Town, Western Cape, South Africa Ada Meher Full time R47 000 - R180 000 per year

    AI Engineer - Cape Town - Full Remote - R100,000 CTCI'm partnered with the innovation arm of a global freight management company that's on a mission to leverage artificial intelligence to drive growth, efficiency, and transformation across its operations. This division sits at the forefront of technology for the entire group, delivering solutions that power...