Collections Agent

14 hours ago

Pretoria, Gauteng, South Africa Ergasia Placements Full time

A reputable law firm based in PTA East is seeking a debt collector specialising in the VAF book. Please read below and see if you qualify as experience in collecting on VAF books, which is non-negotiable.

If you do not hear back from us within 2 weeks, please consider your application unsuccessful.

Minimum Requirements:

  • Matric / Grade 12 certificate (compulsory)
  • Fluent in English (additional languages are advantageous)
  • Clear criminal and credit record
  • Willingness to work shifts, weekends, or public holidays if required
  • Basic computer literacy (Microsoft Office, email, etc.)

Experience Required:

  • 1–2 years' experience in a call centre or financial services environment.
  • Exposure to vehicle finance, collections, or banking products is an advantage.
  • Familiarity with CACS systems and banking platforms is beneficial.
  • Post Write-Off/Shortfall Accounts: Prior exposure to post write-off, off-balance, and shortfall account collections.

Skills Required:

  • Excellent verbal and written communication
  • Strong telephone etiquette and active listening
  • Customer-focused with strong service orientation
  • Engage with clients to negotiate realistic and sustainable repayment arrangement
  • Basic understanding of vehicle finance terms
  • Ability to manage high call volumes and remain calm under pressure
  • Awareness of NCA, FICA, and POPIA compliance standards
  • Experience working with both manual and predictive dialers.
  • comfortable working under pressure and meeting strict deadlines.
  • Ability to manage both inbound and outbound calls effectively.
  • a Solid understanding of written-off balances
  • Identify opportunities to recover value from accounts previously written off.
  • Apply strategic recovery methods to maximise collections on these accounts, including settlement negotiations, tracing, and working with legal teams where necessary.

For more information please contact:

Ergasia Placements

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