Technical Writer

About us:
BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly.

We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade, and BVNK will be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors, including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments.

We're incredibly honoured to have made Newsweek's list of The Top 100 Global Most Loved Workplaces for 2 years running (2023 and 2024) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024

About this role in the team:
As a Technical Writer, you will be responsible for creating and maintaining clear, accurate, and comprehensive external documentation for our APIs. Your work will empower developers to integrate and use our payment solutions efficiently. You will collaborate closely with our product managers, solutions managers, developers and customer success teams to ensure that documentation aligns with client needs and reflects the latest product updates.

Function: Technology
Key Areas of Responsibilities:

• Develop and maintain high-quality external documentation for our APIs, including user and integration guides, FAQs, and tutorials.
• Test APIs using tools like Postman, Insomnia, or similar to ensure accurate and practical documentation.
• Collaborate with solutions, development, product, or cross-functional teams to gather technical information and understand new features.
• Participate in product launches involving API changes.
• Create visuals, diagrams, and examples to simplify complex technical concepts.
• Conduct user research and gather feedback to improve the quality and usability of documentation continuously.
• Stay updated on industry best practices and emerging trends in API documentation and payments technology.

What we need from you:

• A minimum of four years of industry experience as a Technical Writer or in a similar role.
• Bachelor's degree in a language (Technical Communication, English) or technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent technical knowledge/experience.
• Experience with the docs-as-code workflows, including authoring in Markdown, collaborating through GitHub, and working with static-site generators.
• Proficiency in writing API documentation using the OpenAPI/Swagger specification.
• Hands-on experience with API testing tools such as Postman, Insomnia, or similar.
• Familiarity with API standards (e.g., REST, OpenAPI) and payment systems (crypto and fiat).
• Excellent command of written and spoken English, with the ability to explain complex technical concepts in a clear and concise manner.
• Strong attention to detail and a commitment to producing accurate documentation.
• Ability to learn quickly and adapt to new tools, technologies, and processes.

Desirable

• Basic understanding of programming languages such as Python, JavaScript, or similar.
• Scripting skills for testing APIs will be a big bonus, as we love automating.
• Experience with maintaining content on developer portals.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership
  in the business through our employee option scheme
• Flexible working
  hours, with hybrid working at its heart
• A culture built on passionate growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be an excellent fit for this role or another role in our team.