Supervisor Slots Floor

1 week ago

Pretoria, Gauteng, South Africa Sun International Full time

Job Purpose

Responsible to supervise and monitor the slots operation to ensure an exceptional guest experience on the slots floor in accordance with company standards and gaming regulations.

Key Performance Areas

Shift Supervision

  • Completes registers (e.g. unclaimed monies, key, radio, etc).

  • Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.

  • Supervise staff appearance and floor appearance/ functioning of equipment and systems for the outlet.

  • Report and resolve any issues experienced.

  • Regular tracking of business levels.

  • Enables GSAs on shift system.

  • Supervise the control of stock and operating equipment as per SOP for the outlet(e.g. numbered stationery, registers, voucher books, MVG cards, collateral, etc).

  • Completes casino admin paperwork.

  • Completes and forwards customer transaction reports.

  • Calculates and disburses discretionary/ complimentary spend.

  • Validates and authorises jackpot payouts as required / limits.

  • Identifies, investigates and resolves transactional errors and disputes.

  • Follows up on fault logging with Technical until resolution.

People Supervision

  • Manages employees to ensure that staff uniform, hygiene and appearance is maintained.

*Identifies performance gaps. ** Conduct coaching and on job training.

  • Identifies and addresses misconduct issues.

  • Keeps records of coaching discussions.

  • Conducts performance contracting, reviews and development.

Delivered Customer Experience

  • Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times.

  • Shift handover ensures that staff can provide customers with relevant service.

  • Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.

  • Report on any issues experienced and solutions executed.

Stakeholder Engagement

  • Informs department / staff of information required to perform the duties and slots floor operation effectively.

  • Communicates department's objectives, standards and operating procedures to internal and external service providers as per SLA.

  • Communicates any special guest requirements or events to other relevant operating departments.

  • Provides feedback and reports back to management on the performance and challenges on the slots floor.

Work conditions and special requirements

  • Ability to work shifts that meet operational requirements.

  • Work in a smoking environment.

*Physical mobility to move around as per job requirements (including with the use of aids). **

Education

  • Grade 12 or equivalent national qualification in gaming operations.

Experience

  • 1 year experience as a GSA or previous Supervisory experience preferably obtained in the gaming industry.

Skills and Knowledge

  • Problem Solving

  • Collecting Information (listening; asking questions)

  • Dealing with Customers

*Handling conflict ** Checking

  • Following Instructions

  • Emotional resilience

  • Honesty in the handling of cash

  • Presentable

Equity

  • Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

  • Floor Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa TFG Full time

    Key Responsibilities:Provide ongoing feedback to the Store Manager regarding sales floor improvements.Ensure all customers are greeted and offered assistance promptly; staff should remain available and attentive.Monitor individual sales staff performance and report underperformance with suggested solutions to management.Maintain a high level of product...

  • Floor Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa TFG Full time R250 000 - R400 000 per year

    Responsibilities:The ability to support the store management team to provide outstanding leadership to the store team.Ensures the team executes operational excellence through a customer centric mindset.Generating high levels of motivation and commitment within the store.Allocate time effectively; handle multiple tasks and completing priorities.Provide input...

  • Floor Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa TFG (The Foschini Group) Full time

    ResponsibilitiesJOB DESCRIPTIONThe ability to support the store management team to provide outstanding leadership to the store team.Ensures the team executes operational excellence through a customer centric mindset.Generating high levels of motivation and commitment within the store.Allocate time effectively; handle multiple tasks and completing...

  • Dispatch Supervisor

    1 week ago

    Pretoria, Gauteng, South Africa RCL FOODS Full time

    Closing Date 2025/11/27Reference Number RCL Company RCL FoodsJob Title Dispatch SupervisorFunctions Supply ChainJob Type Classification PermanentLocation - Town / City PretoriaLocation - Province GautengLocation - Country South AfricaJob DescriptionRCL FOODSis searching for aDispatch Supervisorto join theMilling Division. The role will be based inPretoriaand...

  • Dispatch Supervisor

    1 week ago

    Pretoria, Gauteng, South Africa RCL Foods Full time

    Job DescriptionRCL FOODS is searching for a Dispatch Supervisor to join the Milling Division. The role will be based in Pretoria and will report into the Customer Service Excellence Manager.The Dispatch Supervisor will be responsible for managing the despatch environment, including customer deliveries and the returns process to ensure customer service level...

  • Assistant Store Manager Pool

    6 days ago

    Pretoria, Gauteng, South Africa Dis-Chem Pharmacies Limited Full time

    Dis-Chem Pharmacies has an opportunity available for a Store Assistant Manager for their Gauteng Stores .Assist the Store Manager with complete operation of the store. Manage employees and be responsible for store targets. Maintain inventory by checking merchandise to determine inventory levels – anticipating customer demand. Prepare reports by collecting,...

  • Area Operations Manager

    6 days ago

    Pretoria, Gauteng, South Africa AVI PVT. LTD Full time

    At our AVI Limited, we believe in collaboration and innovation to drive exceptional results. Our Shared Services departments—spanning IT, Finance, HR, Logistics, Digital, Marketing, and Field Marketing — are essential to the growth of our industry-leading brands. We foster a high-performance culture where teamwork, accountability, and creative...

  • Area Operations Manager

    6 days ago

    Pretoria, Gauteng, South Africa AVI Limited Full time

    At our AVI Limited, we believe in collaboration and innovation to drive exceptional results. Our Shared Services departments—spanning IT, Finance, HR, Logistics, Digital, Marketing, and Field Marketing — are essential to the growth of our industry-leading brands. We foster a high-performance culture where teamwork, accountability, and creative...

  • Floor Supervisor

    6 days ago

    Pretoria, South Africa The Foschini Group Full time

    **Job ID**:16236**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:Markham**Province**:Gauteng**Location**:Pretoria Central**Suburb**:Pretoria CentralPosition Description: Are you passionate about our brands and would like to join a leading retailer? As a Floor Supervisor you will support the store leadership team...

  • Floor Supervisor

    14 hours ago

    Pretoria, South Africa The Foschini Group Full time

    **Job ID**:17630**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:Markham**Province**:Gauteng**Location**:Pretoria East**Suburb**:Menlyn (Pretoria)Position Description: Are you passionate about our brands and would like to join a leading retailer? As a Floor Supervisor, you will support the store leadership team...

  • Floor Supervisor

    4 days ago

    Pretoria, South Africa The Foschini Group Full time

    **Job ID**:13587**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:Markham**Province**:Gauteng**Location**:Pretoria East**Suburb**:Menlyn (Pretoria)Position Description: Are you is passionate about our brands and would like to join a leading retailer? As a Floor Supervisor you will support the store leadership...

  • Floor Supervisor

    14 hours ago

    Pretoria, South Africa The Foschini Group Full time

    **Job ID**:13656**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:Markham**Province**:Gauteng**Location**:Pretoria West**Suburb**:Akasia (Pretoria)Position Description: Are you passionate about our brands and would like to join a leading retailer? As a Floor Controller you will support the store leadership team...

  • Floor Manager

    2 days ago

    Pretoria, South Africa The Foschini Group Full time

    **Job ID**:16666**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:Foschini**Province**:Gauteng**Location**:Pretoria East**Suburb**:Menlyn (Pretoria)Position Description: Are you is passionate about our brands and would like to join a leading retailer? As a Floor Supervisor you will support the store leadership...

  • Retail Floor Leader — Customer Experience

    2 weeks ago

    Pretoria, South Africa Tfg Limited Full time

    A leading retail company is looking for a Floor Supervisor in Pretoria. The role involves supporting store management, leading a team, and ensuring operational excellence. Candidates should have a Matric certificate and at least 3 years of retail experience, including 1 year in a leadership role. Strong communication, leadership, and organizational skills...

  • Store Floor Leader: Drive Sales

    1 week ago

    Pretoria, South Africa Mr Price Full time

    A prominent retail company in Gauteng is seeking a Floor Supervisor to support the Store Manager in achieving sales targets. The role involves motivating team members, ensuring a great customer shopping experience, and driving sales efforts. Candidates must have at least a Grade 12 qualification and a passion for homeware. Previous supervisory experience is...

  • Retail Floor Leader

    7 days ago

    Pretoria, South Africa Tfg Limited Full time

    A leading retail company is seeking a Floor Supervisor in Pretoria. The role requires supporting store management, leading a team, and ensuring operational excellence. Ideal candidates will have a Matric certificate and a minimum of 3 years of retail experience, including at least 1 year in a leadership position. Strong communication, leadership, and...

  • Receiving Supervisor

    14 hours ago

    Pretoria, South Africa Shoprite Group Full time

    Closing Date- 2025/02/19- Reference Number- SHO250212-6- Job Title- Receiving Supervisor- Job Type- Permanent- Location - Country- South Africa- Location - Province- Gauteng- Location - Town or City- Centurion, Pretoria- Purpose of the JobResponsible for overseeing the receiving operations, ensuring the accurate and timely receipt of goods, maintaining...

  • Supervisor

    1 week ago

    Pretoria, South Africa Pepkor Speciality Full time

    Job title : Supervisor Job Location : Gauteng, Pretoria Application Deadline : 3rd December 2025 Quick Recommended Links Jobs by Location Job by industries Job Description The primary focus of the Supervisor would be to assist the Store Manager in maximising the profits by increasing sales effectively, managing stock and controlling expenses as per budget....