Operations Support Systems Architect

12 Month Contract role
- Minimum 7+ years of experience in Telecommunications OSS domains

Role Description

• Architecture position which is responsible for the delivery of all technological components required for Enterprise and Fixed-line services.
• Lead the architecture, design, and integration of OSS (Operations Support Systems) environment, ensuring alignment with ITIL, TM Forum ODA, and eTOM frameworks.
• Oversee end-to-end OSS solution architecture, including network discovery, inventory, , events, metrics, incidents, problems, changes, provisioning and activation.
• Current toolsets include OSSI (custom assurance engine), ServiceNow (Service management and provisioning), Axiros Axess & Extract (TR069 management) and Splunk (big data).
• OSS requires extensive integration into both north- and south-bound systems, with a preference for TMF Open API's.
• Act as a subject matter expert for OSS architecture, supporting project delivery, system upgrades, ongoing operational improvements, and responses to customer RFPs.

Qualifications & Years of Experience Required

• Bachelor's degree in computer science, Information Systems, Engineering, or related field.
• 7+ years' experience in Telecommunications OSS domains.
• Proven track record in designing and delivering OSS solutions in large-scale telecom environments.
• Certifications in ITIL, TOGAF, TM Forum, or similar frameworks (preferred).
• Experience with ServiceNow Telecommunications Modules (TSM, TSOM, OM and TNI will be advantageous)
• Demonstrated experience in data architecture, modelling, and warehousing.

Key Skills & Competencies Required

• Deepexperience on the latest OSS architectures, inclusive of network management, physical and logical network inventory, REST integration, service assurance and data models.
• Strong understanding of, TM Forum ODA, eTOM, and related industry frameworks.
• Proficiency in data architecture, data modelling, and data warehousing concepts.
• Good understanding of enterprise specific fixed-line products, e.g. SD-WAN, Fixed Mobile, Microwave and Satellite.
• Ability to document and communicate complex architectures to technical and non-technical stakeholders.
• Strong analytical, problem-solving, and estimation skills.
• Experience in demand management, backlog grooming, and agile delivery environments.
• Excellent stakeholder management and cross-functional collaboration skills.

Key Responsibilities

• Develop and maintain OSS architecture blueprints, standards, and best practices.
• Lead architectural reviews and provide technical oversight for OSS-related projects.
• Document and manage the OSS system inventory, CMDB, and integration points.
• Support network discovery, inventory management, and integration with ServiceNow and other platforms.
• Collaborate with BAs and PMs to ensure architectural alignment in project delivery.
• Ensure documentation and maintenance of current and target state architectures, system inventories, and integration maps.
• Support demand management by evaluating new requirements, estimating high-level effort, and identifying architectural impacts and dependencies.
• Provide high-level effort estimations and resource mapping for new demand items.
• Provide architectural guidance for data modelling, data warehousing, and foundational data architecture practices within OSS.
• Guide data architecture initiatives, including data modelling and warehousing for OSS.
• Ensure compliance with ITIL, TM Forum ODA, and other relevant frameworks.
• Mentor and support team members in architectural practices and knowledge sharing.
• Collaborate with business analysts, project managers, and system owners to assess and document system requirements, high-level architecture, and integration points.

KPI's

• Delivery of high-quality OSS architecture documentation and blueprints.
• Successful integration and delivery of OSS projects within agreed timelines and budgets.
• Maintenance of accurate and up-to-date system inventories and CMDB.
• Effective support for demand management and project estimation processes.
• Continuous improvement of OSS architectural standards and practices.
• Positive feedback from project teams and business stakeholders.