Team Lead Fraud

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

Our journey at Betway Africa started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who We're Looking For
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Team Lead Fraud, you'll be supporting the delivery of a high-quality service within the Risk and Fraud function, investigating incidents of fraud, managing a team of fraud investigators, and ensuring compliance with relevant regulations and organisation policies. This will help us stay ahead of the game.

What You'll Be Doing
As part of your role, your responsibilities will include:

• People Management

• Promote best practice and provide leadership and guidance to the team

• Lead, manage, motivate, and develop the team of Fraud Investigators to ensure that KPIs are met
• Responsible for effective people management in terms of development, performance onboarding, and productivity
• Responsible for leading weekly team meetings and ensure deliverables and deadlines are met as per business priorities
• Manage productivity and misconduct related matters, whilst focusing on team progression, growth and development
• Ensure sufficient coverage of team members to manage the workload, including all leave allocations

• Manage the leave of team members on the relevant system

• Upskilling

• Provide feedback, coaching, training, and development to optimise performance of all team members

• Work with individuals to identify training and development needs with the aim of building a high-performing team

• Provide guidance to fraud investigators and other staff members to ensure consistent and thorough investigations of fraud allegations

• Escalation Management

• Be available to risk and fraud teams and other departments in the organisation in relation to Fraud queries that require urgent delegation and escalation to be resolved in a timely manner

• Ensure that operational issues are logged with IT while keeping stakeholders updated

• Risk and Fraud Management

• Develop and implement effective anti-fraud strategies, policies, procedures, and controls

• Monitor and investigate fraud related concerns on all markets in accordance with applicable laws and organisation policies and provide possible solutions
• Stay abreast of any changes that may influence fraud processes and updates staff with operational changes and processes

• Monitor and proactively seek to enhance chargeback monitoring and management solutions

• Reporting

• Prepare comprehensive reports of findings and recommendations for improvements to internal control systems

• Provide accurate information for routine audits and ensure that weekly and monthly reports are delivered within deadlines at a high quality to the relevant stakeholders

• Report suspicious behaviour identified and provide assistance with the preparation of stakeholder and management reports involving data on team performance, markets and products, and fraud incidences

• Relationship Management

• Establish and maintain effective working relationships with internal and external stakeholders to develop operational and strategic anti-fraud training programs and investigations

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential Skills You'll Bring To The Table
The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable Skills You've Got Up Your Sleeve
It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What You'll Get Back
We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:

• We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow