Field Service Engineer

Scope of the position:

Working within the Bloemfontein Field Service team, carrying out the installation, service and maintenance of the state-of-the-art surgical systems, install base of the company's equipment. The successful candidate will play a key role in ensuring maximum system up-time and enabling surgical teams to get the best clinical value from the surgical platform and ensuring service agreements and warranty obligations are fulfilled. This is a challenging role, where technical-, troubleshooting- and customer-facing skills are combined. This role will work closely with the Business Development Manager, Business Unit Manager and Technical Manager / Branch Manager.

General areas of responsibilities:

• Assessing, installation, trouble shooting, repair and scheduled maintenance of integrated surgical systems in compliance with regulations and quality standards;
• Ensuring preventative maintenance actions are carried out precisely and on time and ensuring that all service works are clearly and accurately documented;
• Performing remote log analysis using dedicated engineering tools;
• Maintaining service logs, internal service records and accurate configurations of the installed systems ensuring compliance with all relevant medical device regulations;
• Taking ownership of customer issues from identification of issue right through to resolution and maintaining great customer satisfaction;
• Provide technical support to end-users and internal customers including Commercial, Marketing and Clinical Implementation teams;
• Maintain and develop the Technical Support and Service processes;
• Managing spare parts inventory, from ordering to managing the reverse logistic of spare parts and calibration tools;
• Complete and keep detailed records ensuring all administrative tasks are performed on time;
• Preparing and following up on quotations;
• Providing accurate feedback to the Commercial, Marketing and Clinical Implementation team;
• Preparing product reports by collecting, analysing, and summarizing information and trends;
• Keeping equipment operational by following manufacturer's instructions and established procedures;
• Completing projects by training and guiding customers / users;
• Scope includes installation base of the company's equipment in the
  Free State & Northern Cape;
• Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies;
• Standby duties and willingness to work after hours

Requirements

Qualifications and experience required:

• N-Dip, National Diploma or B-Tech Degree Electrical / Electronic / Clinical / Biomedical Engineering;
• Minimum 3-5 years working experience as a Field Service Engineer / Clinical Engineer;
• Availability to travel at short notice within South Africa.
• Valid Driver's license and reliable own vehicle is a requirement.
• Field service experience within a regulated environment such as medical / pharmaceutical;
• Experience and knowledge of operating theatre protocols and working with hospitals;
• Experience in servicing value added capital equipment would be advantageous (Imaging, Surgical Robotics, Radiotherapy, etc.);
• Medical background in the clinical field of imaging, surgical robotics, radiation therapy is a requirement;
• Electronic experience and ability to perform software updates via engineering interfaces;
• Experience in the medical industry on X-ray equipment;
• Computer literacy and proficiency in MS Office including advanced Excel is a requirement for this position

Capabilities:

• Attention to detail and accuracy;
• Result orientated and ability to work under pressure to meet deadlines;
• Good theoretical and practical knowledge in electronic, electrical and mechanical systems with the ability to trouble shoot and proven track record in independently trouble shooting complex electro-mechanical systems;
• A mechanical aptitude for performing any mechanical component repair or replacement to exacting standards;
• A can-do hands-on attitude for a variety of tasks;
• Ability to self-schedule his/her activity (PM Schedule, System Upgrades, Repairs);
• Pro-active service mindset
• Willingness to work in a cross functional environment (Sales, Customer Ops, Product Support, etc.);
• Good listener, strong communication skills and well presented.

Benefits

Basic salary and Travel allowance

50% company contribution to Medical adi and provident fund

Reimbursive cell and data allowance of R1069 per month as well as a fuel card.