Beauty Advisor

Position : Beauty Consultant

Department : Sales

Location : Johannesburg, Mall of Africa 

Reporting to : Store Manager

ARC Store, an up and coming cosmetics retailer is offering an exciting opportunity for a driven, tech savvy, and ambitious individual to join the Johannesburg team as a Beauty Consultant within their retail store. If you are passionate about cosmetics, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment; we are looking for you

Purpose of the Role

The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets
• Assist in setting up and driving sales at events/launches/retailer activities
• Provide feedback on sales/customer related issues or concerns timeously

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
• Adhere to and maintain brand standards at all times

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
• Stock administration, stockloss prevention, stock level control and management
• Implementation and adherence to operating procedures and policies at all times
• Asset control and security
• Point of sale

CUSTOMER EXPERIENCE

• Provide an exceptional and consistent client experience to all clients
• Uphold and reinforce the Client journey and experience standards
• Build relationships, loyalty and inspire confidence in clients by providing cosmetics services
• Use expert knowledge and skills when demonstrating products (make-up, skincare and fragrances) to clients
• Share make-up, skincare and fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
• Drive increased customer data base (attraction of NEW customers)

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
• Support and assist new team members with onboarding and orientation
• Ensure that exceptional; consistent standards are maintained
• Live the company values; conduct oneself with integrity at all times

ADMINISTRATION

• Daily tracking sheets/reports completed and submitted as required
• Implementation of CRM processes
• Retail reports and updates as required

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years cosmetics experience (Make-up, skincare and fragrances) within a retail environment
• Make-up artistry experience is advantageous
• Certificate in Beauty/Make-Up is advantageous
• Must be able to demonstrate expert knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport

Job: Sales and Service