Store Manager

1 week ago

Delft Western Cape, South Africa Goal Group Full time R250 000 - R450 000 per year

A fast-growing Retail company that has an exciting and challenging position that has become vacant at our Delft store. This position suits a result-driven, self-motivated, highly disciplined, and strong management style candidate. Leading and managing a team of staff members, ensuring that daily targets & KPI's are achieved.

If you have the drive to succeed, have high work standards, and proven capacity to lead and inspire a team, then this position is for you.

Duties & Responsibilities

  • Managing a team of 10 line-supervisors / team leaders.
  • Staff compliments of staff members.
  • Ensure customer service excellence.
  • Ensure proper staffing is maintained to meet projected sales and customer experience needs.
  • Understand and manage the impact of store financial reports (Management accounts)
  • Perform and enforce all duties are completed in accordance with all company policy and procedure (SOP)
  • Ensure a clean, neat, organized, and safe work environment in accordance with the Store's OHS policy.
  • Clearly communicate and consistently enforce store and company safety policies and procedures.
  • Observe and ensure that staff members working in designated departments are wearing the correct and appropriate protective clothing.
  • Enforce and ensure that all staff members adhere to the company Dress Code Policy
  • Ensure that all equipment is maintained and in good working order, address any maintenance or equipment problems immediately.
  • Stock control (stock take, mid-month stock take & global stock take)
  • Perform other ad-hoc duties that may be assigned by the Regional Manager.

Staff Welfare & Customer Experience

  • Provide and maintaining regular performance feedback to line-supervisors and hold line-supervisors accountable for their performance.
  • Provide clear direction and on-going feedback regarding any operational changes to all staff members.
  • Coach, mentor and encourage all staff members to be successful
  • Ensure that consistency is maintained when staff must be disciplined
  • Maintain an "open-door" policy to all staff members.
  • Maintain punctuality and regular attendance.
  • Identify and develop talent within departments.
  • Understand all union recognition agreements.
  • Ensure that all staff members provide excellent customer service.
  • Deal with customer conflict by providing resolutions

Desired Experience & Qualification

  • Gr. 12 National Senior Certificate
  • Diploma in Retail Management
  • 5-10 years retail experience in a similar management role.
  • Track record of similar experience/responsibilities in the past.
  • Must be able to work retail hours (weekends & public holidays)
  • Valid Driver's License
  • Ability to proficiently read, write, speak, and analyze English language.
  • Ability to perform basic computer functions
  • Ability to perform basic math
  • Ability to stand/walk for the duration of a scheduled shift.
  • Ability to engage and lead line-supervisors and staff members to achieve store goals.

Package & Remuneration

Remuneration: Market Related & Based on experience.

Company benefits:

  • Provident Fund (compulsory after 3-months of employment)
  • Company Vehicle

Job Type: Full-time

Experience:

  • Retail: 5 years (Required)

Work Location: In person

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