Director: Residential Services

Title of PositionDirector: Residential ServicesPost Number4089Faculty/DepartmentUniversity of the Western Cape -> Deputy Vice-Chancellor: Student Development & Support -> Residential ServicesType of PositionPermanent - Full TimeLength of Contract PeriodLocationMain Campus - Bellville, WC ZA (Primary)Closing Date30/1/2026Role Clarification & Key Performance AreasDevelopment and Support (SDS), Residential Services plays a pivotal role in creating a holistic and enabling environment where students can thrive academically, socially, and personally. Residential Services is committed to fostering a value-driven, student-centred culture that enhances the living-learning experience for all residents. The department oversees the strategic and operational management of three key sections, namely, Student Housing, Administration & Placement, and Reslife.Key ResponsibilitiesReporting to the Deputy Vice Chancellor: Student Development and Support, the Director: Residential Services will provide strategic leadership and operational oversight of all residence-related functions across the University. The successful candidate will be expected to implement the integrated talent management framework, including the performance development processes, and the responsibilities listed below:Strategic LeadershipDevelop and implement a comprehensive residence management and student accommodation strategy aligned with UWC's mission and strategic goals.Establish and maintain policies, standards, and systems for effective residence management.Drive programmes that enhance student satisfaction, retention, and overall success.Residence and Operational ManagementOversee the allocation, occupancy, and maintenance of student residences.Ensure compliance with health, safety, environmental, and regulatory standards.Manage residence applications, fee collection, and student accommodation records efficiently.Student Development and SupportPromote a supportive and inclusive residential environment that facilitates academic and personal growth.Collaborate with student support services to deliver residence life programmes and wellness initiatives.Uphold a fair and consistent residence code of conduct and disciplinary framework.Infrastructure and Facilities ManagementPartner with Infrastructure Development and other stakeholders on renovations, upgrades, and new residence projects.Facilitate preventative maintenance programmes and utilities management to ensure operational efficiency and sustainability.Financial ManagementDevelop, implement, and monitor the departmental budget.Ensure sound financial management, accountability, and cost-effectiveness in residence operations.Identify and pursue revenue-generating opportunities.Risk Management and ComplianceImplement risk mitigation strategies, including safety, emergency preparedness, and facility integrity.Ensure compliance with all relevant legal, regulatory, and institutional requirements.Stakeholder EngagementStrengthen partnerships with students, parents, internal departments, and external service providers.Engage with private accommodation providers to expand student housing opportunities.Represent the University and department on relevant committees and forums.Minimum RequirementsMinimum RequirementsA Master's degree or equivalent professional qualification (NQF Level 9).A minimum of 10 years' experience at a managerial level in student residential accommodation, residence administration, or a related environment.Experience in higher education or a multi-campus environment.Knowledge of South African legislation governing student housing, health, and safety.Additional training or certification in property, facilities, or project management.CompetenciesStrategic Leadership.Digital AcumenFinancial AcumenStudent-Centred ApproachCollaborationRisk and Compliance ManagementCommunicationCoaching and MentoringChange facilitationIn your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae including contact details of three referees, and your highest qualification to your online profile.To be considered for this vacancy, you must click on the Apply for this Job link below or apply directly via UWC Careers at For any queries, please contact the Human Resources Department at /3642/9362/9708/3160/3756 or email: e-DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University's commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.