Service Recovery Advisor-16

1 week ago

DirectAxis Campus De Waal Road Diep River Cape Town, South Africa FirstRand Bank Full time R70 000 - R140 000 per year
Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Hello Service Recovery Advisor

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in FNB Retail COO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

  • Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business

  • Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency

  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions

  • Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan

  • Resolve all customer queries efficiently, and within agreed timelines.

  • Prepare business communication that is of a professional standard

  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information

  • Comply with governance in terms of legislative and audit requirements

  • Follow up with the applicable customer to ensure that the complaint was resolved to the customer's satisfaction

  • Manage own development to increase own competencies

You will be an ideal candidate if you:

  • Matric (Grade 12)

  • 2 -3 years' experience in the field

  • Relevant Systems Knowledge and experience

You will have access to:

  • Opportunities to network and collaborate

  • A challenging working environment

  • Opportunities to innovate

We can be a match if you are:

  • Adaptable and curious

  • Analyse complex data sets

  • Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you

FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice

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This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

03/12/

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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