Inbound Call Centre Agent
2 days ago
Role Description
The Inbound Call Centre Agent (Travel Service Associate) role is a full-time, on-site position based in Umhlanga. The primary responsibility is to assist customers with travel-related inquiries, bookings, and solutions via inbound calls. Daily tasks include managing customer queries, providing detailed and accurate travel information, addressing complaints, and ensuring a positive customer experience. Agents will be expected to uphold excellent customer service standards and work in a dynamic, fast-paced environment.
Key Requirements & Responsibilities
- Minimum of 12 months experience in High-End Retail, Cabin Crew, Hospitality and/or Contact Centre Experience
- Customer Service experience in the Travel OR Hospitality industry will be advantageous
- Matric or Grade 11
- Excellent communication skills (both written and verbal)
- Computer Literacy
- Clear criminal and credit record
- Ability to work night shift (USA Hours)
What's In it For You
- Guaranteed basic salary + night shift allowance
- Amazing incentives
- Awesome growth potential
- Access to on-site clinic & salon
- Access to on-site counselling
- Funeral benefit (100% company contribution)
Job Type: Full-time
Pay: From R7 000,00 per month
Work Location: In person
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