FortiGate & Networking Technical Lead - WFH

1 day ago

Home Based, South Africa Intouch Communications Full time

Job Summary:

We are looking for an experienced and proactive Fortinet FortiGate & Networking Technical Lead to join our IT & Cyber Security team. This role requires deep technical knowledge of FortiGate firewalls, network infrastructure, and a strong understanding of networking fundamentals. The ideal candidate will be responsible for leading the configuration, support, and continuous improvement of network environments, while also mentoring junior team members and ensuring high standards of documentation and knowledge sharing.

Key Responsibilities:

  • Act as the technical lead for all networking and firewall-related tasks, with a primary focus on FortiGate devices.
  • Configure, manage, and troubleshoot FortiGate firewalls, as well as other network devices such as DrayTek and TP-Link routers.
  • Respond to and resolve configuration and support requests related to firewalls and network infrastructure via ticketing systems.
  • Design and maintain network diagrams using tools such as Microsoft Visio to clearly represent current and future-state architectures.
  • Ensure accurate and detailed documentation of configurations, procedures, and best practices.
  • Collaborate closely with other support team members, offering training and cross-training to build shared technical knowledge.
  • Use troubleshooting tools (e.g., Wireshark) to diagnose and resolve complex network issues.
  • Provide technical leadership and guidance to both internal teams and external stakeholders.
  • Stay current with emerging networking technologies and security best practices.
  • Lead technical projects and mentor team members with a minimum of 1-2 years of experience in a technical leadership role.

Requirements:

  • Proven hands-on experience with FortiGate firewalls and networking devices from vendors like DrayTek and TP-Link.
  • Minimum of 2-3 years of hands-on FortiGate firewall experience is required.
  • Strong understanding of networking fundamentals, including TCP/IP, routing, VLANs, VPNs, NAT, and firewall policies.
  • Relevant certifications (preferred): CompTIA Network+, Cisco CCNA/CCNP, Fortinet NSE, or Microsoft equivalents.
  • Proficient in creating and maintaining network diagrams and technical documentation.
  • Excellent written and verbal communication skills in English.
  • Previous experience working in a support team environment, using ticketing systems (e.g., Zendesk, HaloPSA, or similar).
  • Demonstrated ability to lead projects, document solutions, and mentor colleagues.
  • Experience using Wireshark or similar packet analysis tools is a strong plus.

Preferred Skills (Nice to Have):

  • Experience with SD-WAN technologies and multi-site network management.
  • Familiarity with cloud networking (e.g., Azure, AWS, Digital Ocean).
  • Scripting or automation knowledge (e.g., Python, PowerShell) for network tasks.
  • HaloPSA Knowledge
  • Experience with Phone Systems - 3cx, Yeastar, Bicom
  • Microsoft 365 experience
  • Kaseya/Datto experience
  • Power Bi and Power Apps experience

Job Type: Full-time

Pay: R30 000,00 - R50 000,00 per month

Experience:

  • Fortigate: 2 years (Required)

Work Location: Remote

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