IT Desktop support

5 days ago

Soweto, Gauteng, South Africa MyCareerCraft Full time R450 000 - R750 000 per year

Our client is looking for an experienced and reliable IT Support Technician (Level 1) to join their technical support team. The successful candidate will handle first-line support requests, assist with desktop and network troubleshooting, and ensure that users receive prompt and professional service.

Key Responsibilities

  • Act as the first point of contact for IT-related incidents and service requests.

  • Log, track, and resolve calls through the IT Service Management (ITSM) system.

  • Troubleshoot desktop, laptop, and printer hardware issues.

  • Install and configure software, drivers, and operating systems.

  • Support Microsoft 365, email configurations, and standard business applications.

  • Reset passwords and manage user accounts in Active Directory or Azure AD.

  • Assist with basic network issues (LAN, Wi-Fi, VPN connectivity).

  • Provide remote support using approved tools.

  • Escalate unresolved problems to Level 2 support and ensure proper follow-up.

  • Maintain accurate incident documentation and asset records.

  • Deliver excellent customer service and ensure compliance with IT policies and SLAs.

Technical Requirements

Operating Systems & Devices

  • Windows 10 / 11 configuration and troubleshooting

  • Basic macOS or Linux knowledge (advantageous)

  • Device imaging, setup, and deployment (MDT, SCCM, or similar)

  • Printer and peripheral setup

Software & Applications

  • Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)

  • Exchange Online, antivirus software, and remote desktop tools

  • Software installation, patching, and licensing awareness

Networking Fundamentals

  • Understanding of TCP/IP, DNS, DHCP, LAN/WAN, and VPNs

  • Wi-Fi configuration and troubleshooting

  • Awareness of IP addressing and basic subnetting

Security & Systems

  • Basic understanding of IT security principles and POPIA compliance

  • Familiarity with endpoint protection tools and MFA

  • Knowledge of backup and data recovery procedures

Tools & Platforms

  • ITSM systems (ServiceNow, Freshservice, ManageEngine, or Jira Service Desk)

  • Remote monitoring and management tools (advantageous)

  • Asset management and ticket-tracking processes

Minimum Requirements

  • Matric (Grade 12) essential

  • IT-related certificate or diploma (NQF 5) CompTIA A+ or equivalent

  • 2-3 years experience in an IT support or helpdesk environment

  • Strong understanding of Windows 10 / 11 and Microsoft 365

  • Basic networking and troubleshooting skills

  • Excellent verbal and written communication

  • Own reliable transport and willingness to travel between sites if required

  • CompTIA Network+

  • Microsoft Certified: Modern Desktop Administrator Associate

  • ITIL Foundation

  • Microsoft 365 or Azure Fundamentals

#mycareercraft #jobsmycareercraft #mycareercraftjobs #itdesktopjobs #itjobs #ITsupportjobs #itjobs

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