Key Accounts Manager

PRIMARY PURPOSE

Key Accounts Manager must cultivate strategic partnerships to drive business growth, leveraging collaborations with internal stakeholders and with other companies to expand market reach.
Execute on Alliance Banking Strategy and associated delivery plans. Business integration and operational implementation through the achievement of business objective.
Responsible for managing both the increase revenue and cost management for the business unit.
Market share growth within the Alliance Banking environment.
Working closely with operational support teams (Compliance, Risk, Finance, Treasury, Card and Payment) and IT Partners.

TECHNICAL COMPETENCY REQUIREMENT

• Research and Information Gathering

• Value chain Management

• Service and Capability

• Innovation - identification of operational opportunities to automate

• Fundamental understanding of regulatory framework and requirement

• Governance Framework and Processes

• People (stakeholder) Management

• Excellent organisation and time management skills.

REQUIRED MINIMUM EDUCATION AND TRAINING

• Bachelor's Degree

• FAIS RE5

REQUIRED MINIMUM WORK EXPERIENCE

• 3-5 years minimum in the same role

• 3-5 years minimum in the financial services industry

• Proven track record of success in building strategic partnership

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Monitoring financial control over Alliance Partnerships based on strategic requirements.

• Monitoring Alliance Partnerships and performance against budget.

• Ensure Alliance price points are implemented and appropriately charged to partners and outstanding debts | overruns are billed and collected.

• Implement revised pricing once confirmed by Pricing Committee.

• Implementing new opportunities identified by Head of Personal Alliance.

CUSTOMER CENTRICITY

• Managing Alliance projects (non-technology elements) input into negotiating agreements to reach deals which will increase distribution channels for the Bank's product and services as defined within Alliance Partnership Framework.

• Execute on developed joint business plans and communicate clear commitments around marketing, lead generation and sales alignment.

• Manage a close internal stakeholder engagement.

• Interpret business | customer requirements to successfully execute.

• Cultivate strong relationships and act as primary point of contract for relevant Alliance Partnerships to ensure customer satisfaction.

• Consistently communicate the Bank's value proposition with all Alliance Partnerships.

• Execute on the commercial |legal| technical discussions with partnerships and report to Head where issues arise timeously.

OPERTIONAL EXCELLENCE

• Conduct competitive analysis research on similar products.

• Provide relevant information to Head around the sales forecasts, special reports, presentations of the value propositions.

• Execute on new product or enhanced product delivery.

• Contribute to partnership program growth and success.

• Collaboration with marketing teams on ongoing marketing initiatives.

PEOPLE MANAGEMENT

• Build a high performing team in engagements with internal stakeholders.

• Maintaining departmental structures, processes and resources.

REPORTING AND DATA MANAGEMENT

• Weekly and monthly reporting to both internal stakeholders.

• Preparation of monthly NPPAC packs.

• Preparation of Regulatory packs (in need).

LEARNING AND GROWTH

• Take ownership for driving own career development by preparing own Personal Development Plan and achieving the objectives/milestones set out in the development plan.

• Actively work towards developing knowledge related to compliance and ethical business practices trends and developments, and work towards building own Intellectual Property.

WORK CONDITION: OFFICE BOUND

This position is advertised in line with our commitment to Employment Equity.

---