Backup and Disaster Recovery Analyst

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Cape Town - South Africa

• Hybrid

Backup and Disaster Recovery Analyst

At Ekco, you'll do meaningful work for customers who count on us, with people who have each other's back. You'll grow faster through real responsibility, clear career paths and honest feedback

About Ekco
Founded in 2016, Ekco is now one of the fastest-growing cloud solution providers in Europe We specialise in enabling companies to progress along the path of cloud maturity, managing transformation, and driving better outcomes from our customers' existing technology investments.

In a few words, we take businesses to the cloud and back

We have over 900 highly talented and supportive colleagues (and counting) across regional offices in Ireland, the UK, the Netherlands, and Malaysia.

About The Role
As a Backup and Disaster Recovery (BDR) Analyst, you will support the BDR team in maintaining and executing backup and recovery processes, ensuring our clients' data is secure and recoverable. Your role is essential in providing a foundational level of support and executing day-to-day BDR tasks to maintain business continuity.

Your role is critical to our commitment to security and operational resilience. By supporting the execution and maintenance of backup and disaster recovery plans, you help minimise downtime and data loss, ensuring we deliver consistent and reliable services to our customers.

Job Duties / Requirements

• Monitoring and Reporting: Monitor backup jobs and disaster recovery readiness, ensuring timely completion and addressing any failures promptly.
• Incident Response: Assist in the response to backup and recovery incidents, providing initial troubleshooting and escalation as necessary.
• Data Integrity: Verify data integrity and availability, conducting routine checks and reporting discrepancies.
• Documentation: Maintain and update BDR documentation, including process descriptions and recovery procedures.
• Support and Collaboration: Work with BDR Engineers and other IT teams to ensure seamless execution of backup and recovery task.

In this role, you will actively contribute by:

• Executing Routine Tasks: Performing regular backup and restore operations, ensuring data is backed up according to schedules.
• Incident Handling: Assisting in the investigation and resolution of backup and recovery issues.
• Documentation Maintenance: Keeping all BDR-related documentation current and accurate.
• Team Collaboration: Supporting the BDR team in larger projects and initiatives, providing foundational support and assistance.
• By leveraging your expertise and delivering on these actions and artifacts, you will not only safeguard our customers data but also fortify our position as a trusted leader in our industry, making a tangible impact on our success.

About You

• Great organisational skills and attention to detail.
• 1-2 years of experience in IT support or a related field.
• Basic understanding of backup and disaster recovery concepts.
• Familiarity with common backup tools and software.
• Strong problem-solving and troubleshooting skills.
• Good organizational skills and attention to detail.
• Ability to work in a dynamic and fast-paced environment.
• Effective communication skills.

Nice to Have

• Experience with industry-leading backup and disaster recovery tools.
• Basic knowledge of cloud-based backup solutions.
• Familiarity with data integrity and verification techniques.

Why Ekco

• We are committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging
• We recognise the value of internal mobility and support career development and progression
• Flexible working and a family-friendly approach are at the heart of our company values

Locations Cape Town - South Africa Remote status Hybrid

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At Ekco, you'll do meaningful work for customers who count on us, with people who have each other's back. You'll grow faster through real responsibility, clear career paths and honest feedback

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