Municipal/Client Account Administrator

3 days ago

East London, Eastern Cape, South Africa Trafalgar Property Management (Pty) Ltd Full time R104 000 - R156 000 per year

Are you a proactive and results-oriented individual looking to grow in a dynamic and impactful role? We're offering an exciting opportunity to join our team as a Municipal/Client Account Administrator. This hybrid role involves working the BCM to ensure accounts are all in order with client account administration and collections (debt collecting). Please note this vacancy is for a position at our Gonubie branch within East London.

Location: Gonubie branch - East London

Job Description:

  • Process municipal statements on QDocs
  • Processing of deposit refunds and loading of damages
  • Logging of faults / queries with BCM and following up on them
  • Flag accounts which have BCM queries on them for unblocking
  • Dealing with tenants and owners daily by resolving their queries
  • Report back on the progress of BCM queries in weekly department meetings
  • Provide water meter readings to BCM if necessary
  • Engaging with clients via phone, written correspondence, and legal channels to recover overdue levies
  • Performing account reconciliations and accurately allocating payments
  • Maintaining clear and consistent debtor flagging on all arrear accounts
  • Achieving daily and monthly call targets (inbound and outbound)
  • Participating in regular team meetings to monitor and drive collection performance
  • Ensuring a 24-hour turnaround on key tasks and follow-ups
  • Administrator of owner correspondence, inclusive of debit order updating and acknowledgment of debt drafting

Minimum Experience/Qualifications:

Matric

  • 2 years working experience
  • Previous experience in property management will be an added advantage
  • Computer Literacy
  • Good communication skills
  • Deadline driven
  • Results driven
  • Driving License (with access to own vehicle)

What we offer:

  • Competative Salary
  • Incentives (Birthday & Long Service)
  • 15 days Annual Leave
  • Ongoing training & Development
  • Career Progression
  • Team Building Days

How to Apply:

If you meet the criteria, please apply below on the trafalgar website. If you are having trouble using the webstie then you can alternatively send your detailed CV to

Closing Date:

Applications for this position will close at the latest by 19th December 2025.

Join us in shaping the future of residential property management

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