NOC Engineer

1 week ago

Midrand, Gauteng, South Africa Network1 Full time R400 000 - R800 000 per year
An ever-growing Internet Service Provider is looking for a T4 Network and Operations Centre Engineer.

Their Focus:
  • Exposure to Large-Scale Wireless Infrastructure - They build and operate their own custom wireless network, including towers, access points, hotspots, and proprietary hardware.
  • Fast-Paced, High-Impact Technical Environment - They run thousands of hotspots. Network issues are high-priority and meaningful. A NOC Engineer directly contributes to uptime, reliability, and service quality for tens of thousands of users.
  • Opportunities for Growth & Skill Expansion -  Get exposure to network monitoring & optimization and Radio/Wi-Fi technologies.
  • Mission-Driven, Community-Focused Work - The company's core mission is to bridge the digital divide and provide affordable internet access to under-served communities.

Key Responsibilities:
  • Field Team Support: Monitor escalations and assist with device, connection, and bespoke requests.
  • PRTG Monitoring: Track offline sites/sectors, identify recurring issues, update sector details, and alert NOC teams.
  • Escalations: Manage down/flapping/restoring sites; support Area Managers on client-specific issues.
  • APEX Support: Handle complex escalations related to network quality, VPN, VoIP, or cloud services.
  • Node Management: Monitor node capacity, migrate clients as needed, and plan new sectors with Mast Engineers.
  • Network Management & Design: Lead OSPF, MPLS/VLAN, IP addressing, and change control processes.
  • Monitoring & Troubleshooting: Proactively detect and resolve network issues; escalate unresolved fibre/RF faults.
  • Client & Internal Escalations: Serve as the final escalation point, resolve complex client queries, and mentor Juniors.
  • Security & Compliance: Deploy firewall configurations and enforce SOPs for network security.
  • Collaboration & Cross-Functional Support: Work with Field Ops, RF, and CE teams to maintain network resilience.
  • Project Management & Documentation: Lead network projects, document changes, and support infrastructure upgrades/migrations.

Job Experience and Skills Required:
  • 3–4 years' experience in a NOC role with at least one networking qualification.
  • Experience with Ubiquiti, Cambium, or similar wireless vendors.
  • Strong understanding of IP networking, dynamic routing protocols, and ISP network design.
  • Basic knowledge of PtMP wireless technologies and 2 GHz/5 GHz applications.
  • Thorough understanding of network topology, including access and core networks.
  • Awareness of link capacity impacts, upstream/downstream dependencies, and node performance.
  • Ability to handle escalations in the absence of the NOC Manager.
  • Proficiency in managing infrastructure team escalations and responses.
  • Strong analytical and diagnostic skills for identifying and explaining node failures.
  • In-depth networking knowledge equivalent to CCNP level.
Apply now

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